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Safeguard for Privileged Passwords On Demand Hosted - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Getting started with the desktop client Using the desktop client Activity Center Search box Privileged access requests Toolbox Accounts Account Groups Assets
General/Properties tab (asset) Accounts tab (asset) Account Dependencies tab (asset) Owners tab (asset) Access Request Policies tab (asset) Asset Groups tab (asset) Discovered SSH Keys (asset) Discovered Services tab (asset) History tab (asset) Managing assets
Asset Groups Discovery Entitlements Linked Accounts Partitions Profiles Settings
Access Request settings Appliance settings Asset Management settings Tags Backup and Retention settings Certificates settings Cluster settings Enable or Disable Services settings External Integration settings Password Management settings Real-Time Reports Safeguard Access settings SSH Key Management settings Security Policy Settings
Users User Groups Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP 2.7 or later migration guidance Appendix C: SPP and SPS join guidance Appendix D: Regular Expressions About us

LCD status messages

The One Identity Safeguard for Privileged Passwords Appliance has an LCD screen that displays the status of the appliance as it is starting and as it progress through certain operations.

As it proceeds through its various stages, it displays the following LCD status messages. First boot setup refers to the initial configuration of Safeguard for Privileged Passwords, which normally happens at the factory when the appliance is deployed and after a factory reset.

  • Apply Update xx%: Shows the percentage completed as the appliance progresses through an update operation.
  • Factory Reset xx%: Shows the percentage completed as the appliance progresses through a factory reset.
  • First boot ... <version>: Displays after the first boot completes while it is waiting for Safeguard for Privileged Passwords to load.
  • First Boot Setup xx%: Shows the percentage completed as the appliance is being configured for the first time.
  • Preparing for first boot setup: Displays after a factory reset and before the appliance starts configured for the first time.
  • Quarantine: Indicates the appliance in a Quarantine state. For more information, see What do I do when an appliance goes into quarantine.
  • Starting core: Indicates that Safeguard for Privileged Passwords is being loaded.
  • Starting database: Indicates that the Safeguard for Privileged Passwords database is being loaded.
  • Starting reboot: Indicates the appliance is being rebooted.
  • Starting services: Indicates that Safeguard for Privileged Passwords services are being loaded.
  • Starting shut down: Indicates the appliance is being shut down.
  • Starting web: Indicates that the web services are being loaded.

When the appliance is running, the LCD home screen displays: Safeguard for Privileged Passwords <version number>.

Appliance LCD and controls

The front panel of the One Identity Safeguard for Privileged Passwords 3000 Appliance and 2000 Appliance contain the following controls for powering on, powering off, and scrolling through the LCD display.

  • Green check mark button: Use the Green check mark button to start the appliance. Press the Green check mark button for NO more than one second to power on the appliance.

    		Caution: Once the Safeguard for Privileged Passwords Appliance is booted, DO NOT press and hold the Green check mark button. Holding this button for four or more seconds will cold reset the power of the appliance and may result in damage.

  • Red X button: Use the Red X button to shut down the appliance. Press and hold the Red X button for four seconds until the LCD displays POWER OFF.

    		 Caution: Once the Safeguard for Privileged Passwords Appliance is booted, DO NOT press and hold the Red X button for more than 13 seconds. This will hard power off the appliance and may result in damage.
  • Down, up, left, and right arrow buttons: When the appliance is running, the LCD home screen displays: Safeguard for Privileged Passwords <version number>. Use the arrow buttons to scroll through the following details:
    • Serial: <appliance serial number>
    • X0: <appliance IP address>
    • MGMT: <management IP address>
    • MGMT MAC: <media access control address>
    • IPMI: <IP address for IPMI>
Table 283: Appliance LCD and controls
Control Description

Green check mark button

Use the Green check mark button to start the appliance. Press the Green check mark button for NO MORE THAN one second to power on the appliance.

Caution: Once the Safeguard for Privileged Passwords Appliance is booted, DO NOT press and hold the Green check mark button. Holding this button for four or more seconds will cold reset the power of the appliance and may result in damage.

Red X button

Use the Red X button to shut down the appliance. Press and hold the Red X button for four seconds until the LCD displays POWER OFF.

 Caution: Once the Safeguard for Privileged Passwords Appliance is booted, DO NOT press and hold the Red X button for more than 13 seconds. This will hard power off the appliance and may result in damage.
Down, up, left, and right arrow buttons

When the appliance is running, the LCD home screen displays:

  • Safeguard for Privileged Passwords <version number>

Use the arrow buttons to scroll through the following details:

  • Serial: <appliance serial number>
  • X0: <appliance IP address>
  • MGMT: <management IP address>
  • MGMT MAC: <media access control address>
  • IPMI: <IP address for IPMI>

My Mac keychain password or SSH key was lost

The keychain in Macintosh OS X is the Apple password and SSH key management system. A keychain can store all your passwords and SSH keys for applications, servers, and web sites, or even sensitive information unrelated to your computer, such as credit card numbers or personal identification numbers (PINs) for bank accounts.

If you have added a Mac OS X system to Safeguard for Privileged Passwords, you may receive a message that says, The system was unable to unlock your login keychain. That is because Safeguard for Privileged Passwords automatically updates the account passwords on all managed systems based on the policies your Security Policy Administrator has configured, but it does not update the keychain password.

Password fails for Unix host

Some Unix systems silently truncate passwords to their maximum allowed length. For example, Macintosh OS X only allows a password of 128 characters. If an Asset Administrator creates a profile with an Account Password Rule that sets the password length to 136 characters, when Safeguard for Privileged Passwords changes the password for an account governed by that profile, the asset's operating system truncates the new password to the allowable length and does not return an error; however, the full 136-character password is stored in Safeguard for Privileged Passwords. This causes the following issues:


  • Check Password for that account will fail. When Safeguard for Privileged Passwords compares the password on the Unix host with the password in Safeguard for Privileged Passwords, they never match because the Unix host truncated the password generated by Safeguard for Privileged Passwords.


  • A user will not be able to log in to the Unix host account successfully with the password provided by Safeguard for Privileged Passwords unless they truncate the password to the allowable length imposed by the operating system.
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