Technical support is available to One Identity customers with a valid maintenance contract and customers who have trial versions. You can access the Support Portal at https://support.oneidentity.com/.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request

  • View Knowledge Base articles

  • Sign up for product notifications

  • Download software and technical documentation

  • View how-to videos at www.YouTube.com/OneIdentity

  • Engage in community discussions

  • Chat with support engineers online

  • View services to assist you with your product