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Safeguard Remote Access Hosted - Administration Guide

Restoring a deleted Administrator (or root) connection tile

By default, when a connection policy is created in SPS for RDP and/or SSH connections, an Administrator (or root) connection tile appears for that connection policy on the SRA Connections page. If this connection tile was deleted by mistake, there are two ways of restoring it:

(Option 1) Clone a connection from one of your active connections

To restore the Administrator (or root) connection tile by cloning a connection

  1. Find the group from which you have deleted the Administrator (or root) connection tile.

  2. Select a connection tile from that group and from (Options), choose Clone & Customize.

  3. Find the Account section on Add new user to target server and type Administrator or root into the Account field.

    Figure 28: Connections > > Clone & Customize > Add new user to target server — Restoring a deleted Administrator (or root) connection tile

    Note, that specifying a domain name is optional.

  4. Click Create.

(Option 2) Create a new connection policy in SPS

To restore the Administrator (or root) connection tile by creating a new connection policy in SPS

  1. Open the SPS web interface.

  2. Go to RDP Control > Connections (or SSH Control > Connections - depending on the type of protocol) and find the connection policy your Administrator (or root) user previously belonged to.

  3. Create a new connection policy by copying the details of that previous connection.

    Figure 29: RDP control > Connections — Creating a new connection policy for Administrator or root in SPS

  4. Commit your changes.

  5. Return to SRA and refresh the page. The newly created Administrator (or root) connection tile should be visible.

User-side use cases

This section covers the user-side use cases for One Identity Safeguard Remote Access (SRA).

User web interface location

The web interface for One Identity Safeguard Remote Access is accessible on the link: remote-access.cloud.oneidentity.com.

The contents of the interface are loaded from the One Identity Safeguard Remote Access (SRA) subscription where the user is an Administrator or User. If the user is member of multiple subscriptions, then the appropriate subscription can be selected in the upper right corner.

Connecting to the target server

To connect to the target server

  1. Navigate to the Connections tab.

  2. Use the Search for connections field to search for a connection. Alternatively, use the Protocol and Group fields to narrow down your search options.

  3. Select the connection you want to use and click Connect.

    Figure 30: Connecting to the target server

    NOTE: Different users may see different sets of available connections. The availability of the listed connections depends on the Azure Active Directory (AAD) group membership of the user.

  4. When the connection is established to the target server, a new window will open in your browser.

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