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We are driven to achieve the highest customer satisfaction in the industry but don't take our word for it. See what a few of our One Identity customers have to say.
Read more on why customers love our award-winning support.
"I recently had the pleasure of receiving support that truly exceeded my expectations. The assistance provided was nothing short of remarkable, offering not only technical expertise but also a calm and reassuring presence throughout the process. The support team member's voice was both pleasant and comforting, which greatly contributed to the overall positive experience. Their ability to convey technical information in an understandable manner was particularly impressive. It's rare to encounter someone who can navigate complex technical issues with such clarity and patience. This experience has significantly raised the bar for what I consider exceptional customer support. I am genuinely grateful for the outstanding service and would highly recommend this support team to anyone in need of technical assistance. Their professionalism, skill, and approachable demeanor make them a true asset"
— Viktor Doelfel, BAUSPARKASSE SCHWÄBISCH HALL AG
"Terrance did a great job at finding and resolving the service performance issue I was having. His patience and thorough methods were critical to finding the issue. I also appreciate that he went above and beyond to identify things that I may have misconfigured in the product."
— Todd Ryden, COUNTY OF SNOHOMISH WA
"My support rep was extremely knowledgeable and was able to quickly resolve my issue. This has been consistent every time I've had to contact One Identity for support."
— Kent Brooks, SOBEYS CAPITAL INC
"The support team was excellent! They got me what I needed, checked to see if there was anything else and all in a timely manner. Thank you!"
— Sheree Peterson, GLOBALSTAR INC
"Stephen had the problem solved inside of 10 minutes. Sure that sounds easy but he had to know what to do to get it solved that fast."
— Don Lapham, THE CINCINNATI INSURANCE COMPANY
"Before I even spoke with him on the phone, Troy had already reviewed past trouble tickets and had a good idea where the problem lay. Once we got on WebEx, he guided me to the solution within minutes and, aside from solving our immediate problem, actually made the system easier for us to manage going forward."
— Austin Keeling, BERKSHIRE HEALTH SYSTEMS INC
"Troy and his colleagues were outstanding and diligent in researching potential root causes. We are grateful for their assistance and expertise."
— Sean Anderson, KOHLER CO
"Support was fantastic! They were able to tell me within just a few questions of where I made a mistake in my configuration of defender, and had me up / running faster than it took to open the ticket!"
— Brandon Butler, PROFESSIONAL MEDICAL SERVICES
"Justin was able to immediately diagnose the issue and provide a solution. In addition, he provided us with additional configuration suggestions to improve what we are trying to do and provided valuable information that will help us with our planned transition to version 7."
— Matt Vanderveer, UNIVERSITY OF VIRGINIA
"I have been using VAS/QAS since 2007. I must say that the support has always been excellent. When we rolled out VAS at Ericsson in 2007-2008, Seth Ellsworth was a key asset that made us complete the project in the end. Thanks for great support over the years, very valuable for us!"
— Kjell Breding, EAB ERICSSON AB (ONE)
"It's hard to fathom the level of support I received still exists today - clearly your people have been empowered to deliver outstanding customer service."
— Jeffrey Wall, DELTA DENTAL OF WASHINGTON
"The best part is the Support. It’s really ‘best in class’ support. Anytime we ask for any break/fix or have questions around the workflows, Support is really prompt. I love that."
— Pallavi Kalamkar, CITY OF COPELL, TX
"Support staff were very patient with my schedule (I had to reschedule a couple meeting dates) and quick to respond after I opened the ticket. They were very helpful in assisting me with question and determining alternative methods of accomplishing my goals. Great Job!"
— Christopher Creech, WAKE COUNTY SHERIFFS OFFICE
"Quick reply to my question especially as I raised it later in the evening. Reply was clear. concise and precise with links to the downloads I required"
— Dion Pathmaperuma, HEATHROW AIRPORT LTD
"Initial response was superb - Jim reproduced my issue in a lab system and responded in 90mins with useful info and follow-up questions. These were answered. and detailed follow-up technical questions from me passed to a developer in the US. who responded same business day.All in all. exemplary service. and my thanks again to all involved."
— Steve Ward, NESTLE OPERATIONAL SERVICES WORLDWIDE S.A.
"Even though I was only on trial-license your support did everything to help me. This will help trial (future paying)clients in making a positive decision on your behalf."
— Dirk Jellese, HOGESCHOOL
"Fast. knowledgeable and friendly response with a deep technical understanding."
— Tim Hubbard, STATE STREET BANK & TRUST CO
"Support was excellent. very fast and concise"
— Nathan Dahms, ST CLAIR COLLEGE
"Very responsive, and quick turn arounds. Got the feeling that there is someone who cares about the issue."
"The instructor delivered the course with extensive knowledge of the tool and was always up to solve questions that were not included in the content of the basic program." [Introduction to Identity Manager Basics]
— Adrian Perez Rodriguez de las Conchas, Ernst & Young
"The flow of training. Started at a 101 level and ended on a 301 level. Very good material progression." [Cloud Access Management and One Identity Starling - Custom Training]
— Cody Engelman, Tempur Sealy International
"My experience with version 7 was limited and with the help of this course, I gained insight and clearly understood the differences between version 6." [Identity Manager Troubleshooting]
— Dion Pathmaperuma, HEATHROW AIRPORT LTD
"The instructor provided great experience and knowledge on the product, was very attentive; made the class interesting and delivered a great technical learning opportunity!" [One Identity Safeguard Implementation]
2019 Association of Support Professionals (ASP) Ten Best Web Support Sites Award
One Identity, a Quest Software business has been named as an ASP "Ten Best Web Support Sites" award winner. This prestigious award showcases One Identity's excellence in online service and support. Winners are selected based on 25 separate performance criteria including overall usability, design, and navigation; knowledge base and search implementation; interactive features; community engagement; and the major site development challenge.
2021 Confirmit Achievement in Customer Excellence (ACE) Award
One Identity, a Quest Software business has been awarded a 2021 Confirmit ACE (Achievement in Customer Excellence) Award for the twelfth consecutive year. The accolade demonstrates our long-term commitment to providing unmatched customer service to our global customer base. The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates our rigorous application of customer experience processes, and its outstanding performance as measured by those processes.
One Identity, a Quest Software business has been named as a finalist for the 2016 KMWorld KM Reality Award. We revamped the KM program to identify gaps, rebuild the foundation, enhance the program and increase adoption, which would in turn improve engineer, customer and company success. Some of the pain points that needed to be addressed in the new program training were: why KM is important, misconceptions about KM, and how it benefits employees and customers. We put all employees through new training that focused on methodology, benefits and workflow.
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