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Active Roles 8.2.1 - Web Interface User Guide

Getting Started Web Interface Basics Performing Management Tasks
Managing your personal account Managing Active Directory objects Running an automation workflow Managing temporal group memberships Managing Azure AD, Microsoft 365, and Exchange Online objects
Managing cloud-only Azure contacts Managing Hybrid AD users
Creating a new Azure AD user with the Web Interface Viewing or updating the Azure AD user properties with the Web Interface Viewing or modifying the manager of a hybrid Azure user Disabling an Azure AD user Enabling an Azure AD user Deprovisioning of an Azure AD user Undo deprovisioning of an Azure AD user Adding an Azure AD user to a group Removing an Azure AD user from a group View the change history and user activity for an Azure AD user Deleting an Azure AD user with the Web Interface Creating a new hybrid Azure user with the Active Roles Web Interface Converting an on-premises user with an Exchange mailbox to a hybrid Azure user Licensing a hybrid Azure user for an Exchange Online mailbox Viewing or modifying the Exchange Online properties of a hybrid Azure user Creating a new Azure AD user with Management Shell Updating the Azure AD user properties with the Management Shell Viewing the Azure AD user properties with the Management Shell Delete an Azure AD user with the Management Shell Assigning Microsoft 365 licenses to new hybrid users Assigning Microsoft 365 licenses to existing hybrid users Modifying or removing Microsoft 365 licenses assigned to hybrid users Updating Microsoft 365 licenses display names Microsoft 365 roles management for hybrid environment users
Managing Hybrid AD groups Managing Microsoft 365 Groups Managing cloud-only distribution groups Managing cloud-only dynamic distribution groups Managing Azure security groups Managing cloud-only Azure users Managing cloud-only Azure guest users Managing cloud-only Azure contacts Viewing or modifying the Exchange Online properties of a remote mailbox Managing room mailboxes Managing cloud-only shared mailboxes Deleting or changing the remote mailbox of an on-premises user
Managing AD LDS data Managing computer resources Restoring deleted objects
Using Approval workflows

Configuring the general email address settings of an Exchange Online mailbox

You can add, edit or remove email addresses to or from an Exchange Online mailbox in the Exchange Online Properties > General tab of the Active Roles Web Interface. Adding, editing, or removing email addresses is typically required in case of organizational changes (for example, the mailbox user is assigned to a new project, or the contract of a guest user ends within the organization).

NOTE: You can configure the Exchange Online properties for both hybrid users and cloud-only users. The process is identical for both types of users, but you can access them from different locations under the Console tree in the Active Roles Web Interface.

To add a new email address to an Exchange Online mailbox

  1. In the Active Roles Web Interface, choose if you want to configure the settings for cloud-only Azure users or hybrid Azure users:

    • To configure mail flow settings for hybrid Azure users, navigate to Directory Management > Tree View > Active Directory, and select the Organizational Unit (OU) of the hybrid user that you want to modify.
    • To configure mail flow settings for cloud-only Azure users (or Azure guest users), navigate to Directory Management > Tree View > Azure > <azure-tenant> > Azure Users (or Azure Guest Users).

  2. From the list in the middle pane, select the hybrid Azure user, cloud-only Azure user or Azure guest user that you want to update.

  3. To open the Exchange Online properties of the selected user, click Exchange Online Properties on the right pane.

  4. To open the email address settings, click the General tab.

    Figure 8: Exchange Online Properties > General — Accessing the email account settings of an Exchange Online mailbox

  5. Click Add. The E-mail Address dialog opens.

  6. From the E-mail address type list, select the email account type applicable to your organization.

  7. In the E-mail address text box, specify the address of the new account.

  8. To apply your changes and create the new email account, click OK.

  9. To close the Exchange Online Properties window, click Close.

To edit an existing email address of an Exchange Online mailbox

  1. In the Active Roles Web Interface, choose if you want to configure the settings for cloud-only Azure users or hybrid Azure users:

    • To configure mail flow settings for hybrid Azure users, navigate to Directory Management > Tree View > Active Directory, and select the Organizational Unit (OU) of the hybrid user that you want to modify.
    • To configure mail flow settings for cloud-only Azure users (or Azure guest users), navigate to Directory Management > Tree View > Azure > <azure-tenant> > Azure Users (or Azure Guest Users).

  2. From the list in the middle pane, select the hybrid Azure user, cloud-only Azure user or Azure guest user that you want to update.

  3. To open the Exchange Online properties of the selected user, click Exchange Online Properties on the right pane.

  4. To open the email address settings, click the General tab.

  5. To open the settings of an email address, select the email address, then click Edit....

  6. In the E-mail address text box, modify the current email address.

    NOTE: You cannot modify the E-mail address type of an existing email account. You can only change the name of the existing address.

  7. To apply your changes, click OK.

  8. To close the Exchange Online Properties window, click Close.

To remove an existing email address of an Exchange Online mailbox

  1. In the Active Roles Web Interface, choose if you want to configure the settings for cloud-only Azure users or hybrid Azure users:

    • To configure mail flow settings for hybrid Azure users, navigate to Directory Management > Tree View > Active Directory, and select the Organizational Unit (OU) of the hybrid user that you want to modify.
    • To configure mail flow settings for cloud-only Azure users (or Azure guest users), navigate to Directory Management > Tree View > Azure > <azure-tenant> > Azure Users (or Azure Guest Users).

  2. From the list in the middle pane, select the hybrid Azure user, cloud-only Azure user or Azure guest user that you want to update.

  3. To open the Exchange Online properties of the selected user, click Exchange Online Properties on the right pane.

  4. To open the email address settings, click the General tab.

  5. In the E-mail addresses list, select the address you want to remove.

  6. Click Remove and confirm deleting the email address.

  7. To close the Exchange Online Properties window, click Close.

Configuring the mailbox features of an Exchange Online mailbox

You can enable or disable various Exchange Online mailbox features for an Exchange Online mailbox (such as Outlook Mobile Access or support for messaging protocols like IMAP4 or POP3) in the Exchange Online Properties > Mailbox Features tab of the Active Roles Web Interface. This is typically required if the organization supports specific applications and protocols for its Exchange Online mailboxes.

NOTE: You can configure the Exchange Online properties for both hybrid users and cloud-only users. The process is identical for both types of users, but you can access them from different locations under the Console tree in the Active Roles Web Interface.

To enable or disable Exchange Online mailbox features for an Exchange Online mailbox

  1. In the Active Roles Web Interface, choose if you want to configure the settings for cloud-only Azure users or hybrid Azure users:

    • To configure mail flow settings for hybrid Azure users, navigate to Directory Management > Tree View > Active Directory, and select the Organizational Unit (OU) of the hybrid user that you want to modify.
    • To configure mail flow settings for cloud-only Azure users (or Azure guest users), navigate to Directory Management > Tree View > Azure > <azure-tenant> > Azure Users (or Azure Guest Users).

  2. From the list in the middle pane, select the hybrid Azure user, cloud-only Azure user or Azure guest user that you want to update.

  3. To open the Exchange Online properties of the selected user, click Exchange Online Properties on the right pane.

  4. To open the mailbox feature settings, click the Mailbox Features tab.

    Figure 9: Exchange Online Properties > Mailbox Features — Configuring mailbox features for an Exchange Online mailbox

  5. Select the Exchange Online mailbox feature that you want to enable or disable:

    • Outlook Mobile Access: Enables or disables the Outlook Mobile Access (OMA) mobile browsing service for the mailbox. Enabling this settings allows the mailbox user use OMA on their mobile device to access their account.

    • Exchange ActiveSync: Enables or disables the Exchange ActiveSync synchronization protocol for the mailbox. Enabling this setting allows the mailbox user synchronize their configured mobile device with their mailbox.

    • Up-to-Date Notifications: Enables or disables the Up-to-date (UTD) feature notifications for the mailbox.

    • Outlook Web App: Enables or disables access to the browser-based Outlook Web App for the mailbox user.

    • MAPI, IMAP4, POP3: Enables or disables support for the MAPI, IMAP4 or POP3 protocols for the mailbox user. If MAPI is enabled, the mailbox user can access their mailbox through the Outlook desktop app (or other MAPI clients). If IMAP4 or POP3 is enabled, they are also able to access their mailbox with any IMAP4 or POP3 email client.

    • Archive: Enables or disables the archive mailbox feature for the mailbox.

  6. Click Enable to enable the selected mailbox feature, or Disable to disable it.

  7. To finish the configuration, click Close.

  8. To close the Exchange Online Properties window, click Close.

Configuring the mailbox settings of an Exchange Online mailbox

You can configure settings related to Messaging Records Management (MRM) for an Exchange Online mailbox in the Exchange Online Properties > Mailbox Settings tab of the Active Roles Web Interface. MRM settings are typically configured to meet mailbox archiving policies that are in effect within the organization.

For more information about MRM in Exchange Online, see Messaging records management in the Microsoft Exchange Online documentation.

NOTE: You can configure the Exchange Online properties for both hybrid users and cloud-only users. The process is identical for both types of users, but you can access them from different locations under the Console tree in the Active Roles Web Interface.

To configure Messaging Records Management settings for an Exchange Online mailbox

  1. In the Active Roles Web Interface, choose if you want to configure the settings for cloud-only Azure users or hybrid Azure users:

    • To configure mail flow settings for hybrid Azure users, navigate to Directory Management > Tree View > Active Directory, and select the Organizational Unit (OU) of the hybrid user that you want to modify.
    • To configure mail flow settings for cloud-only Azure users (or Azure guest users), navigate to Directory Management > Tree View > Azure > <azure-tenant> > Azure Users (or Azure Guest Users).

  2. From the list in the middle pane, select the hybrid Azure user, cloud-only Azure user or Azure guest user that you want to update.

  3. To open the Exchange Online properties of the selected user, click Exchange Online Properties on the right pane.

  4. To open the MRM settings, click the Mailbox Settings tab.

    Figure 10: Exchange Online Properties > Mailbox Settings — Accessing the MRM settings of an Exchange Online mailbox

  5. Under Mailbox Settings, make sure that Messaging Records Management is selected, then click Properties. The Messaging Records Management dialog opens.

  6. To enable placing the entire contents of the user mailbox on hold, select Enable litigation hold. For more information on the Litigation Hold feature of Exchange Online, see the In-Place Hold and Litigation Hold page of the official Microsoft documentation.

  7. (Optional) If your organization has an internal resource on the litigation hold practices, specify its URL in the Messaging records management description URL text box.

  8. (Optional) If you want to display a customized message in Outlook for the mailbox user on the litigation hold, write the message in the Comments text box.

  9. To apply your changes and close the Messaging Records Management dialog, click Save.

  10. To close the Exchange Online Properties window, click Close.

Resetting the password of an Azure guest user

You can reset the password of an existing Azure guest user in the selected Azure tenant with the Reset Password option of the Active Roles Web Interface. This is typically performed if the guest user forgot their password.

To reset the password of an Azure guest user

  1. Navigate to Directory Management > Tree > Azure > <azure-tenant-name> > Azure Guest Users.

    The list of Azure guest users of the selected tenant is displayed.

    Figure 49: Directory Management > Tree View > Azure > <azure-tenant-name> > Azure Guest Users — Listing the Azure guest users in the tenant

  2. Select the Azure guest user whose password you want to reset.

  3. Click Reset Password.

  4. Specify a new password either manually or by generating a new one.

    1. Configure the Password

      Under Password, specify the new password of the Azure guest user with one of the available methods:

      • Configure the password manually

        To specify the new password manually, enter it into the Password and Confirm password fields.

      • Generate the password automatically

        To generate a new password with Active Roles automatically, click Generate. The generated password will meet the policy requirements of both your organization and Azure AD.

        To clear the currently specified password, click Clear.

        To spell out each character of the specified password for clarification, click Spell out.

    2. Configure Account Options

      Under Account options, configure the password change settings.

      • To enforce password change after the first successful login, select User must change password at next Sign-in.

  5. To apply your changes, click Finish.

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