NOTE: This function is only available if the Helpdesk Module is installed.
Use the Helpdesk Module to enter service agreements and calls for a device. For more information about the help desk, see One Identity Manager Help Desk Module User Guide.
To enter help desk data for a device
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In the Manager, select the Device & Workdesks > Basic configuration data > <filter> category.
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Select the device in the result list.
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Select the Assign service agreements task to assign the valid service agreements to the device.
The service agreements are taken into account when calculating solution and reaction times in the case of a help desk call for this device.
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Select the Show calls task to display calls entered for a device.
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Select the New call task, to enter a new call.
- Save the changes.