You can assign disabled service plans directly or indirectly to a user account. In the case of indirect assignment, employees and disabled service plans are assigned to hierarchical roles, such as departments, cost centers, locations, or business roles. If the employee has a user account in Azure Active Directory, disabled service plans belonging to roles are inherited by this user account.
To react quickly to special requests, you can assign disabled service plans directly to a user account.
To assign a disabled service plan directly to a user account
- Select the Azure Active Directory | Disabled service plans category.
- Select the service plan in the result list.
- Select the Assign user accounts task.
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In Add assignments pane, assign user accounts.
TIP: In the Remove assignments pane, you can remove assigned user accounts.
To remove an assignment
- Select the user account and double-click .
- Save the changes.
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Installed modules: |
System Roles Module |
Use this task to add disabled service plans to system roles. If you assign a system role to an employee, the disabled service plan is inherited by all user accounts owned by these employees.
NOTE: Disabled service plans in which the Only use in IT Shop option is set can only be assigned to system roles that also have this option set. For more information, see the One Identity Manager System Roles Administration Guide.
To assign a disabled service plan to system roles
- Select the Azure Active Directory | Disabled service plans category.
- Select the service plan in the result list.
- Select the Assign system roles task.
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In the Add assignments pane, assign system roles.
TIP: In the Remove assignments pane, you can remove assigned system roles.
To remove an assignment
- Select the system role and double-click .
- Save the changes.
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A disabled service plan can be requested by shop customers when it is assigned to an IT Shop shelf. To ensure it can be requested, further prerequisites need to be guaranteed:
- The disabled service plan must be labeled with the IT Shop option.
- The disabled service plan must be assigned to a service item.
- If the disabled service plan is only assigned to employees using IT Shop requests, you must also set the Only for use in IT Shop option. Direct assignment to hierarchical roles may not be possible.
NOTE: IT Shop administrators can assign disabled service plans to IT Shop shelves in the case of role-based login. Target system administrators are not authorized to add disabled service plans in the IT Shop.
To add a disabled service plan in the IT Shop
- Select the Azure Active Directory | Disabled service plans (non role-based login) category.
- OR -
Select the Entitlements | Disabled Azure Active Directory service plans (role-based login) category.
- Select the service plan in the result list.
- Select the Add to IT Shop task.
- In the Add assignments pane, assign the disabled service plan to the IT Shop shelves.
- Save the changes.
To remove a disabled service plan from individual IT Shop shelves
- Select the Azure Active Directory | Disabled service plans (non role-based login) category.
- OR -
Select the Entitlements | Disabled Azure Active Directory service plans (role-based login) category.
- Select the service plan in the result list.
- Select the Add to IT Shop task.
- In the Remove assignments pane, remove the disabled service plan from the IT Shop shelves.
- Save the changes.
To remove a disabled service plan from all IT Shop shelves
- Select the Azure Active Directory | Disabled service plans (non role-based login) category.
- OR -
Select the Entitlements | Disabled Azure Active Directory service plans (role-based login) category.
- Select the service plan in the result list.
- Select the Remove from all shelves (IT Shop) task.
- Confirm the security prompt with Yes.
- Click OK.
The disabled service plan is removed from all shelves by One Identity Manager Service. All requests and assignment requests with this disabled service plan are canceled at the same time.
For more detailed information about requesting company resources through the IT Shop, see the One Identity Manager IT Shop Administration Guide.
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