Defining hierarchy for service items
You can structure service items hierarchically. To do this, assign a service item below or above another service item.
Example
The items "cabling", "service infrastructure", "hotline", and "backup system" are agreed upon by seller and purchaser and given prices. The collective products "service PC", "service notebook", and "service user accounts" are defined within the company. These comprise the single items listed above. The prices for the collective products can be taken from the prices for the single items assuming a corresponding processes have been implemented for this.
Table 13: Example for grouping collective products
| Service PC |
cabling |
| service infrastructure |
| backup system |
| hotline |
| Service notebook |
cabling |
| service infrastructure |
| hotline |
| Service user accounts |
hotline |
To structure service items hierarchically
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In the Manager, select the Accounting | Service items category.
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In the result list, select a service item in the result list and run the task Edit service item hierarchy.
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Select the Child service items tab.
In the Add assignments pane, assign child service items.
TIP: In the Remove assignments pane, you can remove service item assignments.
To remove an assignment
-
Select the Parent service items tab.
In the Add assignments pane, assign parent service items.
- Save the changes.
Editing product dependencies for requests
Dependencies between products are taken into account by IT Shop requests. This task is only available if the QER | ITShop configuration parameter is set. For more information, see the One Identity Manager IT Shop Administration Guide.
Assigning a service item to departments, cost centers and locations
You can issue separate invoices according to the different company structures. To do this assign the service items to departments, cost centers, and locations.
To assign a service item to departments, cost centers, and locations
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Select the Accounting | Service items category.
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Select the service item in the result list.
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Select the Assign organizations task.
In the Add assignments pane, assign the organizations:
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On the Departments tab, assign departments.
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On the Locations tab, assign locations.
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On the Cost centers tab, assign cost centers.
TIP: In the Remove assignments pane, you can remove assigned organizations.
To remove an assignment
- Select the organization and double-click
.
- Save the changes.
Assigning a service item to business roles
| Installed modules: |
Business Roles Module |
You can issue separate invoices according to the different company structures. Assign service items to business roles to do this.
To assign service items to business roles
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Select the Accounting | Service items category.
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Select the service item in the result list.
-
Select the Assign business roles task.
In the Add assignments pane, assign business roles.
TIP: In the Remove assignments pane, you can remove assigned business roles.
To remove an assignment
- Select the business role and double-click .
- Save the changes.
