Issue

The following error message is displayed while setting up a synchronization project for One Identity Safeguard:

404: Not Found -- 0:

Cause

An older version of One Identity Safeguard is in use that is not supported by One Identity Manager.

Solution

Ensure you are using One Identity Safeguard version 6.0 or later. For more information, see Synchronizing a Privileged Account Management system.

Issue

The following error occurs in One Identity Safeguard if you request access to an asset from the access request policy section and it is configured for asset-based session access of type User Supplied:

400: Bad Request -- 60639: A valid account must be identified in the request.

The request is denied in One Identity Manager and the error in the request is displayed as the reason.

Solution

The problem is resolved with One Identity Safeguard version 2.6.

Issue

The One Identity Safeguard connector connection to a One Identity Safeguard appliance quits with following errors:

The version <Appliance version> of the connected One Identity Safeguard appliance is not supported by this version of the One Identity Manager Safeguard connector. Error-free operation cannot be guaranteed. The connection is terminated.

The version <safeguard-ps version> of the PowerShell module 'safeguard-ps' does not match the version <Appliance version> of the One Identity Safeguard appliance. The connection is terminated

Cause

The implemented version of this One Identity Safeguard Appliance does not match the version of the safeguard-ps Windows PowerShell module in use.

Solution

Ensure that you use the matching version. Ensure that the major and the minor version of the Windows PowerShell module match the major and the minor version of your One Identity Safeguard appliance.

For more information, see Installing the safeguard-ps Windows PowerShell module.