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Identity Manager 9.3 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Approval recommendations for requests Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence
The request overview Requesting products more than once Requests with limited validity period Relocating a customer or product to another shop Changing approval workflows of pending requests Requests for employees Requesting change of manager for an employee Canceling requests Unsubscribe products Notifications in the request process Approval by mail Adaptive cards approval Requests with limited validity period for changed role memberships Requests from permanently deactivated identities Deleting request procedures and deputizations
Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Restructuring the IT Shop Templates for automatically filling the IT Shop Custom mail templates for notifications Product bundles Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results Example of defining request properties

Displaying websites for service items

You can link product descriptions in internet or intranet with the service item. For this, you enter the URL of a website in Website on the main data form.

To open the website in a standard browser

  1. In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.

    - OR -

    In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.

  2. Select the service item in the result list.

  3. Select the Visit website task.

Related topics

Changing products for service items

A product can be replaced by another product at a specified time. All identities who have requested this product are notified by an email telling them to request a replacement product.

To replace a product with another one

  1. In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.

    - OR -

    In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.

  2. Select the product's service item to replace in the result list.

  3. Select the Change product task.

  4. Enter the following data:

    • Expiry date: Date on which the product is replaced by a different product.

    • Alternative product: Service item that can be requested instead.

  5. Click OK.
Related topics

Adding tags and assigning them to service items

Use this task to assign tags to service items and to add new tags.

To add and assign a tag to a service item

  1. In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.

    - OR -

    In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.

  2. Select the service item in the result list.

  3. Select the Assign tag task.

  4. Select the Create tag task.

  5. Enter the tag and a description for it.

  6. Save the changes.

    The new tag is shown on the assignment form.

  7. Double-click on the tag to assign it to the selected service item.

  8. Save the changes.

To assign a tag to a service item

  1. In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.

    - OR -

    In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.

  2. Select the service item in the result list.

  3. Select the Assign tag task.

    In the Add assignments pane, assign the tag.

    TIP: In the Remove assignments pane, you can remove assigned tag.

    To remove an assignment

    • Select the tag and double-click .

  4. Save the changes.
TIP: You can add more tags. For more information, see Entering tags.

Displaying the service item overview

On the overview form, you can see the most important information about a service item.

To obtain an overview of a service item

  1. In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.

    - OR -

    In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.

  2. Select the service item in the result list.

  3. Select the Service item overview task.

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