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One Identity Safeguard for Privileged Passwords 6.9 - User Guide

Introduction System requirements and versions Search box Using the web client Getting started with the desktop client Using the desktop client Search box Privileged access requests About us

Approving an SSH key release request

Depending on how the Security Policy Administrator configured the policy, an SSH key release request will either require approval by one or more Safeguard for Privileged Passwords users, or be auto-approved. Depending on policy configuration, approval can be automatic or require the consent of one or more users which provides closer control over system accounts.

You can revoke a request between the time the requester views it and checks it in.

Any eligible approver can deny an SSH key release request after it has already been approved or auto-approved. Once disallowed, the requester will no longer have access to the SSH key, but they are given another opportunity to request that SSH key again. The requester receives an email notifying them that the request was denied.

Safeguard for Privileged Passwords can be configured to notify you of an SSH key release request that requires your approval. For more information, see Configuring alerts.

(web client) To approve or deny an SSH key release request

Click Approvals on the left of the page to manage approvals. On the Approvals page, you can:

  • View details by selecting a request then looking at the details display on the right of the page.
  • Approve one or more request: Select the requests. Then, click Approve all selected requests to approve all the requests you selected. Optionally, enter a comment.
  • Deny one or more request: Select the requests. Then, click Deny all selected requests to deny all the requests you selected. Optionally, enter a comment.
  • Change the columns that display: Click and select the columns you want to see. You can select columns including:
    • Action: Displays Approve only this request and Deny only this request.
    • Requester / Status: Displays the user name and the status of the approval (for example, Pending 1 approval).
    • Asset / Access Type: Displays the name of the asset and the type of access (for example, Password, SSH Key, RDP, SSH, or Telnet).
    • Account: Displays the managed account name.
    • Ticket Number: Displays the ticket number, if required.
    • Request For: Displays the date and time as well as the window of availability (for example, March 20, 2021 9:56 AM 2 hours).
  • Search: For more information, see Search box.

(desktop client) To approve or deny an SSH key release request

  1. From your  Home page, the Approvals widget has these controls:
    1. Select  (expand down) to open the list of approvals.
    2. Select  Popout to float the Approvals pane.

      You can then select and drag the pane to any location on the console and resize the window.

    NOTE: You enable or disable the Home page widgets in the  Settings (desktop client) menu.

  2. Open the list of approvals and select one of the following view filters. The number indicates how many requests are in that state.
    • All: SSH key release requests in all states.
    • Pending: Requests that are waiting for approval.
    • Approved: Requests that have been approved, but not yet available to the requester.
  3. Once you open the list, select the requester's name to see the details of the SSH key release request.
  4. Take the following actions on SSH key release requests:

    • Pending: Select to Approve or Deny an SSH key release request. Optionally, enter a comment of up to 255 characters.
    • Pending Additional Approvers: Select to Deny an SSH key release request. Optionally, enter a comment of up to 255 characters.
    • Approved: Select to Deny or Revoke an approved request.

Reviewing a completed SSH key release request

The Security Policy Administrator can configure an access request policy to require a review of completed SSH key release requests for accounts in the scope of the policy.

You can configure Safeguard for Privileged Passwords to notify you of an SSH key release request that requires your review. For more information, see Configuring alerts.

(web client) To review a completed SSH key release request

Select Reviews on the left of the page to manage reviews. On the Reviews page, you can:

  • View details by selecting a request then looking at the details display on the right of the page, including the workflow.
  • Mark one or more request as reviewed: Select the requests. Do the following:
    • If no comment is needed, click Mark all the selected requests as reviewed.
    • If a comment is needed, this icon will display as One or more of the selected requests requires review comments. Add the comment. Then, click Mark as Reviewed.
  • Change the columns that display: Click Select columns to display then select the columns you want to see.
    • Action: Displays This request requires review comments or Mark only this request as reviewed.
    • Requester: Displays the user name of the requester.
    • Access Type: Displays the type of access (for example, Password, SSH Key, RDP, SSH, or Telnet).
    • Account: Displays the managed account name.
    • Ticket Number: Displays the ticket number, if required.
    • Request For/Duration: Displays the date and time as well as the window of availability (for example, March 20, 2021 9:56 AM 2 hours).
  • Search: For more information, see Search box.

(desktop client) To review a completed SSH key release request

  1. From your  Home page, the Reviews widget has these controls:
    1. Click  (expand down) to open the list of pending reviews.
    2. Click  Popout to float the Reviews pane.

      You can then select and drag the pane to any location on the console and resize the window.

    NOTE: You enable or disable the Home page widgets in the  Settings (desktop client) menu.

  2. Open the list of pending reviews and select an account name to see the details of the SSH key release request.
  3. Take the following action on SSH key release requests:

    • Select Workflow to review the transactions that took place in the selected request.
    • Select  Review to complete the review process.

      Optionally, enter a comment of up to 255 characters.

    Once the review is complete, it no longer appears on the Reviews pane.

TIP: If one requester checks in the request and another requester wants to use it, the second requester is unable to check out the SSH key until the original request has been reviewed. However, the Security Policy Administrator can Close a request that has not yet been reviewed. This will bypass the reviewer in the workflow and allow the account to be accessed by another requester.

Session request workflow

Authorized users can authorize connections, view active connections, limit access to specific resources, be alerted if connections exceed pre-set time limits, and even close connections.

Typically a session request follows the workflow below:

  1. Request: Users that are designated as an authorized user of an entitlement can request a session for any asset in the scope of that entitlement's policies.
  2. Approve: Depending on how the Security Policy Administrator configured the policy, a session request will either require approval by one or more Safeguard for Privileged Passwords users, or be auto-approved.
  3. Review: The Security Policy Administrator can optionally configure an access request policy to require a review of completed requests for assets in the scope of the policy. In addition, if session recording is enabled in the policy, reviewers can audit the workflow transactions and launch the Desktop Player to replay the session as part of the review process.

The following topics explain the entire end-to-end session access process from request to approval to review (and play back if sessions recording is enabled).

About sessions and recordings

One Identity Safeguard for Privileged Passwords proxies all sessions to target resources. Users do not have direct access to resources, therefore, the enterprise is protected against viruses, malware or other dangerous items on the user's system. Safeguard can proxy and record Unix/Linux, Windows, network devices, firewalls, routers and more.

NOTE: PuTTY is used to launch the SSH client for SSH session requests and is included in the install. The desktop client looks for any user-installed PuTTY in the following locations:

  • Any reference to putty in the PATH environment variable
  • c:/Program Files/Putty
  • c:/Program Files(x86)/Putty
  • c:/Putty

If PuTTY is not found, the desktop client uses the version of PuTTY that it installed at:

<user-home-dir>/AppData/Local/Safeguard/putty.

If the user later installs PuTTY in any of the locations above, the desktop client uses that version which ensures the user has the latest version of PuTTY.

Important notes
  • Sessions requests are enabled by default. However, if authorized users cannot request sessions, check the Session Requests Enabled setting in the desktop client (Administrative Tools | Settings | Access Request | Enable or Disable Services).

    NOTE: You must have Appliance Administrator permissions to manage the service settings.

  • All session activity (every packet sent and action that takes place on the screen, including mouse movements, clicks, and keystrokes) is recorded and available for play back.
  • If Safeguard for Privileged Passwords detects no activity for 10 minutes during a privileged session, the session is closed.
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