You can use this workflow to configure the Enforce Update of Profile task for the Helpdesk Site. Helpdesk operators can perform this task to require users to update their Q&A profiles so that the profiles meet requirements of the current Q&A policy.
The default configuration of this workflow is the following:
Enforce update of profile.
Restart workflow if error occurs.
Email user if workflow succeeds.
Email user if workflow fails.
All activities available in the helpdesk workflows fall into the following categories: authentication, actions and notifications.
Authentication activities are a group of activities that provide different authentication options, for example authentication with Questions and Answers profiles, or phone-based authentication.
The actions category includes activities that are core components of the helpdesk workflows, for example, Unlock Account, Assign Passcode, and other activities.
Notification activities are activities that you can use to configure email notifications for users and administrators, and specify conditions under which the notifications should be sent.
The following sections describe the helpdesk activities and provide information about the settings specific to each activity.
This section describes workflow activities that provide different authentication options.
Use this activity to select which authentication methods to display in the User site. The three types of authentication methods available to select for the administrator are as follows:
Security Questions
Corporate Authentication
Personal Email
IMPORTANT: The administrator can select any of the activities selected in the registration method, to make it default mode for authentication for the users on the User site. Select one of the settings radio buttons from the right side to make it default authentication method.
NOTE: Consider the following when selecting an authentication method:
When the administrator select registration method(s), only the respective authentication methods are visible to the administrator in Authentication methods.
If the Administrator has selected Allow user to edit corporate details in corporate authentication of registration mode, a user cannot update the corporate email and corporate mobile number, if they are already populated.
Use this activity to authenticate a user with the personal Questions and Answers profile. In this activity, the administrator can specify how many questions from the Questions and Answers profile the user must answer for authentication.
Authenticate with Q&A Profile (Random Questions): See Authenticate with Q&A profile (random questions).
Authenticate with Q&A Profile (Specific questions): See Authenticate with Q&A Profile (specific questions).
Authenticate with Q&A profile (user-selected questions): See Authenticate with Q&A Profile (User-selected questions).
Use this activity to authenticate a user with a mobile device. There are two methods to authenticate the users using a mobile device.
Authenticate with RADIUS Two-Factor Authentication: See Authenticate with RADIUS Two-Factor Authentication.
Authenticate via Phone: See Authenticate via Phone.
Use this activity to authenticate a user with email or SMS. The email address and phone number used is registered by the user in Register or in Manage My Profile workflow.
Authenticate via Passcode: Use this activity to authenticate the users with a passcode. The administrator can configure passcode length and expiry time limit for the passcode.
NOTE: If Authenticate with personal phone and Authenticate with personal email are both selected, the user will be prompted to choose one of these options.
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