Creating and updating the user profile
To register with Password Manager, you need to create a user profile. A user profile is a series of security questions (Q&A), corporate mobile number and email address, and personal contact details to which you specify the appropriate information. Later, this information is used to authenticate users when using the Self-Service Site to reset your forgotten passwords or unlock your account. When you create or update your user profile, ensure that nobody knows the correct answers to the Q&A profile questions. However, the registration methods depend on what the administrator has enabled for Self-Service Site.
To create or update your user profile
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Connect to the Self-Service Site as described in Connecting to the Self-Service Site.
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On the Home page, click the Register or Manage My Profile link.
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Follow the steps in the wizard to complete the task.
Creating or updating your Questions and Answers profile via passcode
If you have forgotten your password and, at the same time, are not registered with Password Manager or have forgotten your answers to security questions, you must obtain a temporary passcode from the help desk before you can create or update your Questions and Answers profile and reset your forgotten password.
To create or update your Q&A profile by using passcode
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Connect to the Self-Service Site as described in Connecting to the Self-Service Site.
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On the Home page, click I Have a Passcode.
NOTE: HelpDesk can request you to check for an SMS or email message which contains the passcode.
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Follow the steps in the wizard to complete the task.
Changing the language of security questions
During registration, an unregistered user can view the Change language link using which the user can view and select one of the languages configured by the administrator. When the user chooses a different language, the security questions appear in the same language and the user can register the Q&A Profile in the chosen language.
For example, if an administrator chose the default language as English (United Kingdom), an unregistered user while trying to register will view the security questions in English (United Kingdom) as it is the configured default language and the user can change the language by clicking the Change language link and choose the preferred language for registration.
Both the registered and the unregistered users can view the Change language option in the following Manage My profile workflow, and in a custom action Edit Q&A profile.
NOTE: The Change language link is available in the Register page only for the unregistered users.
Resetting your password
You can reset your forgotten password by using the Self-Service Site, provided that you have the appropriate permissions to do so. Password Manager allows you to reset your password before you log on to the network (from the Windows logon screen), and when you are already logged on to the system.
Depending on the settings configured by your administrator, you can reset password in one or several systems, and provide either the same password or different passwords for selected systems.
To reset your password
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Connect to the Self-Service Site as described in Connecting to the Self-Service Site.
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On the Home page, click Forgot My Password.
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Select one of the following methods to reset your password:
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Corporate authentication: Authenticate the users using corporate authentication method, only if the administrator enabled the option to authenticate.
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Security questions: Select Security questions to authenticate and reset the password, by answering the questions configured during registration.
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Personal contact method: Select Email and, click Get Passcode to receive passcode on your registered email address. Type the passcode in Passcode text box and click Next to authenticate and reset the password.
NOTE: When resetting the password, you can only select from the authentication methods that were enabled by the administrator of your organization.
NOTE: Helpdesk may request you to check for an SMS or email message which contains the passcode.
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Click Next.
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Type and confirm your new password. Click Next. Your password was successfully reset.
