How to Enable TRACE Logging (261074)

How to Enable TRACE Logging

What are the required steps to enable TRACE level logging, as may be requested by Support, for additional troubleshooting?

To enable TRACE level logging:

1. Open the globallog.config file (located under C:\Program Files\One Identity\One Identity Manager) in a text editor.

2. In the "rules" section change the following line from:

logger name="*" minlevel="Info" writeTo="logfile"

To

logger name="*" minlevel="Trace" writeTo="logfile"

So that the final result is:



Then save the change.  This is sufficient to generate TRACE level logging in the required log files.


Please note that log files are generated in specific locations!

For example, the Job Service log will be created under the AppData folder for the account under which the job service runs, e.g.:

C:\Users\serviceaccount\AppData\Local\One Identity\One Identity Manager\JobService

Note that additional folders exist under \AppData\Local\One Identity\One Identity Manager for various components, most notably, StdioProcessor.

If logs for a front-end application, such as Manager or the Sync Editor, are required, these will exist in the AppData folder of the currently logged in Windows (Active Directory) user, e.g.:

C:\Users\jsmith\AppData\Local\One Identity\One Identity Manager\Manager


Additional Logging

Support may ask that additional logging be enabled.  This requires that the following commented section be un-commented:

Commented:



Un-commented:



With this logging option enabled additional logs are created under the "debug" folder (created automatically), e.g.:

C:\Users\serviceaccount\AppData\Local\One Identity\One Identity Manager\JobService\debug

For more information about the logging options, please refer to the Configuration Guide.