How to Enable TRACE Logging (4347342)

How to Enable TRACE Logging

What are the required steps to enable TRACE level logging, as may be requested by Support, for additional troubleshooting?

Please note: for 9.3 and above, the config file name has changed

• for versions prior to 9.3, the config file is "globallog.conf"
• For 9.3 and above the config file is "nlog.conf"

To enable TRACE level logging:

1. Open the globallog.config file (located under C:\Program Files\One Identity\One Identity Manager) in a text editor. 

Please note that for Identity Manager On Demand/Starling Edition, the path for the on premise job server will be (C:\Program Files\One Identity\On Demand Client)

2. Update as per the version:

Versions 9.0, 9.1.x and 9.2.x on premise and Identity Manager On Demand Starling Edition versions 9.1, 9.2 and 9.2.1):

The variable, "logFileLevel" is used.  So only the value for the variable needs to be updated from the variables section (line 5), e.g.:

variable name="logFileLevel" value="Info" (default)

Change to:

variable name="logFileLevel" value="Trace"

As instructed by Support.

Please note that log files are generated in specific locations! (The locations below are also used for Identity Manager On Demand/Starling Edition)

For example, the Job Service log will be created under the AppData folder for the account under which the job service runs, e.g.:

C:\Users\serviceaccount\AppData\Local\One Identity\One Identity Manager\JobService

Note that additional folders exist under \AppData\Local\One Identity\One Identity Manager for various components, most notably, StdioProcessor.

If logs for a front-end application, such as Manager or the Sync Editor, are required, these will exist in the AppData folder of the currently logged in Windows (Active Directory) user, e.g.:

C:\Users\jsmith\AppData\Local\One Identity\One Identity Manager\Manager

Please note that If the One Identity Manager service is running as Local System the logs will be in one of the following locations:

C:\Windows\System32\config\systemprofile\AppData\Local\One Identity\One Identity Manager

C:\Windows\SysWOW64\config\systemprofile\AppData\Local\One Identity\One Identity Manager


Additional Logging

Support may ask that additional logging be enabled.  This requires that the following commented section be un-commented:

Commented:



Un-commented:



With this logging option enabled additional logs are created under the "debug" folder (created automatically), e.g.:

C:\Users\serviceaccount\AppData\Local\One Identity\One Identity Manager\JobService\debug

For more information about the logging options, please refer to the Process Monitoring and Troubleshooting Guide. 

Please Note: For any web application\web portal debug or trace logging, the same process can be applied in each web application's respective Nlog.config file, e,g.:

C:\inetpub\wwwroot\ApiServer\bin\Nlog.config

The logs will be created in:

C:\inetpub\wwwroot\ApiServer\App_Data\Logs

For more information on logging for IT Shop and web applications, please see How to Enable and Collect IT Shop Logs