NOTE: This function is only available if the Business Roles Module is installed.
To assign business roles to a service agreement
-
In the Manager, select the Help Desk > Basic configuration data > Service agreements category.
-
Select the service agreement in the result list.
-
Select the Assign business roles task.
In the Add assignments pane, select the role class and assign business roles.
TIP: In the Remove assignments pane, you can remove assigned business roles.
To remove an assignment
-
Select the business role and double-click .
-
- Save the changes.