To assign call types to a product
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In the Manager, select the category Help desk > Basic configuration data > Products.
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Select an object in the result list.
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Select the Assign call types task.
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In the Add assignments pane, assign call types.
TIP: In the Remove assignments pane, you can remove call type assignments.
To remove an assignment
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Select the call type and double-click .
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- Save the changes.