Configuring file types for ticket attachments
You can specify which file types are allowed for ticket attachments. Then users can only attach files of these types to the tickets.
Required configuration key:
To configure file types for ticket attachments
-
Log in to the Administration Portal (see Logging in to the Administration Portal).
-
In the navigation, click Configuration.
-
On the Configuration page, in the Show configuration for the following API project menu, select the Web Portal API project.
-
Expand the File types for ticket attachments configuration key.
-
You can perform the following actions:
-
To add a file type, click New and enter the file type in the format .<file extension> (such as .png).
-
To change an existing file type, click in the corresponding input field and change the value.
-
To remove an existing file type, next to the relevant file type, click 
(Delete).
-
Click Apply.
-
Perform one of the following actions:
-
If you want to apply the changes locally only, click Apply locally.
-
If you want to apply the changes globally, click Apply globally.
-
Click Apply.
Configuring service items
You can use the Administration Portal to configure settings for service items that are managed in the web portal.
Detailed information about this topic
Configuring the editable properties of service items
You can specify which properties users can change when they edit service items.
Required configuration key:
To configure the editable properties of service items
-
Log in to the Administration Portal (see Logging in to the Administration Portal).
-
In the navigation, click Configuration.
-
On the Configuration page, in the Show configuration for the following API project menu, select the Web Portal API project.
-
Expand the Properties editors/Editable properties/AccProduct configuration keys.
-
You can perform the following actions:
-
To add a property, click New and select the corresponding property from the menu.
-
To change an existing property, select the property in the corresponding menu.
-
To remove a property, Next to the corresponding property, click (Delete).
-
Click Apply.
-
Perform one of the following actions:
-
If you want to apply the changes locally only, click Apply locally.
-
If you want to apply the changes globally, click Apply globally.
-
Click Apply.
Configuring maximum size for profile pictures
To prevent users from uploading profile pictures that are too large, you can set the maximum picture size of profile pictures. Images that exceed this maximum size are automatically resized to the maximum size.
Required configuration keys:
-
Maximum profile picture height (in pixels) (PersonImageMaxWidth): Defines the maximum height of a profile picture.
-
Maximum profile picture width (in pixels) (PersonImageMaxHeight): Defines the maximum width of a profile picture.
To enable skipping of sorting a table
-
Log in to the Administration Portal (see Logging in to the Administration Portal).
-
In the navigation, click Configuration.
-
On the Configuration page, in the Show configuration for the following API project menu, select the Web Portal API project.
-
Expand the Maximum profile picture height (in pixels) configuration key.
-
In the Value input field, enter the maximum height of a profile picture.
-
Expand the Maximum profile picture width (in pixels) configuration key.
-
In the Value input field, enter the maximum width of a profile picture.
-
Click Apply.
-
Perform one of the following actions:
-
If you want to apply the changes locally only, click Apply locally.
-
If you want to apply the changes globally, click Apply globally.
-
Click Apply.
