Release Notes
06 January 2025, 08:42
These release notes provide information about the One Identity Manager and ServiceNow Catalog Integration release.
This release provides integration of One Identity Manager with IT Service Management solution, ServiceNow. One Identity Manager’s IT Shop services can be requested from self-service portal in ServiceNow.
New features from the integration of One Identity Manager and ServiceNow:
Enhanced the ServiceNow application by enabling communication with external applications using the Mid-Server. A new configuration parameter has been introduced to allow administrators to specify the Mid-Server name for more precise routing.
Enabled the capability to request complex service items, including those with request properties
Improved SOD checks and validation mechanisms to provide detailed feedback during the request submission process, ensuring better compliance.
Upgraded the user interface to a modern, multi-page layout, improving navigation and user experience.
Added a new "HelpDesk" role, empowering users with this role to raise requests on behalf of others, streamlining the support process.
Enabled managers to raise requests not only for their direct reports but also for indirect reportees.
Improved the search capability, allowing users to quickly and accurately locate service items
Enhanced OneIM request approvals by providing visibility into the approvers within ServiceNow through modified reason, ensuring better traceability and decision-making.
Introduced a new workflow to support requests containing request properties, ensuring seamless processing and tracking of complex service requests.
Below are the prerequisites for the new features that provides an integration between One Identity Manager and self-service portal in ServiceNow: -
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