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One Identity Safeguard for Privileged Passwords 7.4.1 - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Home page Privileged access requests Appliance Management
Appliance Backup and Retention Certificates Cluster Global Services External Integration Real-Time Reports Safeguard Access Appliance Management Settings
Asset Management
Account Automation Accounts Assets Partitions Discovery Profiles Tags Registered Connectors Custom platforms Importing objects
Security Policy Management
Access Request Activity Account Groups Application to Application Cloud Assistant Asset Groups Entitlements Linked Accounts User Groups Security Policy Settings
User Management Reports Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP and SPS join guidance Appendix C: Regular Expressions

Password or SSH key profile did not run

The password and SSH key management settings enable the automatic profile check and change schedules in partitions. For more information, see Global Services.

Ensure the password and SSH key management settings are enable for profiles to run on schedule:

  • Check Password Management Enabled
  • Change Password Management Enabled
  • Check SSH Key Management Enabled
  • Change SSH Key Management Enabled

Recovery Kiosk (Serial Kiosk)

SPP provides a Recovery Kiosk (Serial Kiosk) with the following options.

To start the Recovery Kiosk

On the terminal or laptop running the Recovery Kiosk, you must configure your serial port settings as follows:

  1. Connect a serial cable from a laptop or terminal to the serial port on the back of the appliance marked with |0|0|.

  2. On the laptop or terminal, configure the serial port settings as follows:

    • Speed: 115200

    • Data bits: 8

    • Parity: None

    • Stop bit: 1

  3. These options display on the Recovery Kiosk screen:

    • Appliance Information

    • Backups

    • Power Options

      • Reboot

      • Shut Down

    • Admin Password Reset

    • Factory Reset (Not available for virtual appliances.)

    • Support Bundle

  4. Use the up-arrow and down-arrow to select one of these options.

  5. Use the right-arrow to initiate the option.

  6. Use the left-arrow to return to the option.

Kiosk keyboard shortcuts

SPP provides these keyboard shortcuts. If you make the window too small to accommodate the kiosk elements, SPP tells you how to readjust the window size.

  • Ctrl+D: Resets the kiosk to its original state.

  • Ctrl+R: Redraws the kiosk to fit a resized window. If you resize the window, press Ctrl + R to reorganize the kiosk elements to fit properly into the newly-sized window.

Appliance information (Recovery Kiosk)

Use the Appliance Information option on the Recovery Kiosk to view basic appliance information and edit the IP addresses.

If you are using Azure, configure the SPP VM with a static IP address in Azure. If you need to change the IP address of the Safeguard appliance, or if it changes due to dynamic configuration in Azure, and the appliance is part of a cluster, the appliance will automatically reset to Standalone Read-only mode on the next boot (effectively leaving the cluster). The Administrator can join the appliance back to the cluster.

To view or edit the appliance information

  1. From the Recovery Kiosk, select the Appliance Information option.
  2. Right-arrow to see:

    • Appliance State: The appliance's current state.
    • Uptime: The amount of time (hours and minutes) the appliance has been running.
    • MGMT (not used Azure): The management host's network interface properties, including the MAC address and IPv4 (and optionally IPv6) properties.
    • X0: The network interface properties for the primary interface that connects your appliance to the network, including the MAC address and IPv4 (and optionally IPv6) properties.
  3. To change the network properties for the primary interface (XO), click Edit next to the appropriate heading. Clicking Edit displays the network interface properties which can be modified. If you are using Azure, the IP address cannot be changed.
  4. After editing the network interface properties, click Submit.

    Once the updates are completed, a Network interface update request accepted message is displayed.


This page allows you to access backups from quarantined appliances, so long as the appliance is not rebooted.

Accessing backup from quarantined appliance

  1. Connect to the recovery Kiosk, either physically via serial cable or via the IPMI network interface.

  2. From the Recovery Kiosk, select the Backups option.
  3. Press the Enter key (or right arrow).
  4. At Name or Email, enter your identification and press the Tab key (or down arrow).
  5. Select Submit.
  6. At View Challenge, press the Enter key.

    SPP produces a challenge.

  7. Copy and paste the challenge into a text document and send it to One Identity Support.

    • A challenge response is only good for 48 hours.

  8. When you get the response from One Identity Support, select Enter Response and copy and paste the response into the kiosk screen.

  9. Select Authorize Backups. The response is only valid for 24 hours from when it was generated by One Identity.

  10. The Backups page will display any previously generated backups. You will only have 24 hours after the successful authorization to access the backups. The following options are available:
    • Select a backup to copy to a CIFS share:
      1. Select the backup and press the Enter key.
      2. Enter the UNC path and login credentials.
      3. Select Submit.
      4. Once the backup has been copied, select Close.
    • Delete Authorization: Select this option to delete the authorization granted by the challenge response process. Once deleted, you will be unable to access the backups page until a new challenge response has been successfully completed.
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