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One Identity Safeguard for Privileged Passwords 7.4.1 - Appliance Setup Guide

Virtual machine

Safeguard for Privileged Passwords can be run from:

  • The One Identity Safeguard for Privileged Passwords 4000 Appliance, 3000 Appliance and 2000 Appliance (hardware)
  • A virtual machine
  • The cloud

This section covers the background and steps you need to set up the virtual machine for the first time.

Using the virtual appliance and web management console

Before you start: platforms and resources

When setting up a virtual environment, carefully consider the configuration aspects such as CPU, memory availability, I/O subsystem, and network infrastructure to ensure the virtual layer has the necessary resources available. See One Identity's Product Support Policies for more information on environment virtualization.

You must license the VM with a Microsoft Windows license. Specific questions about licensing should be directed to your Sales Representative.

Platforms and versions follow.

  • You must license the VM with a Microsoft Windows license. We recommend using either the MAK or KMS method. Specific questions about licensing should be directed to your Sales Representative.

  • Supported hypervisors:
    • Microsoft Hyper-V (VHDX) version 8 or higher
    • VMware vSphere with vSphere Hypervisor (ESXi) versions 6.5 or higher
    • VMware Workstation version 13 or higher

  • Minimum resources: 4 CPUs, 10GB RAM, and a 500GB disk. The virtual appliances default deploy does not provide adequate resources. Ensure these minimum resources are met.
Available wizards

The Appliance Administrator responsible for racking and initial configuration of the appliance can create the virtual appliance, launch the Safeguard web management console, and select one of the following wizards.

  • Initial Setup: Used to set up the virtual appliance for the first time including naming, OS licensing, and networking. For more information, see Setting up the virtual appliance..
  • Setup: After the first setup, SPP updates and networking changes can be made via the web management console by clicking Setup.
  • Support Kiosk: The Support Kiosk is used to diagnose and resolve issues with Safeguard for Privileged Passwords. Any user able to access the kiosk can perform low-risk support operations including appliance restart or shutdown and support bundle creation. In order to reset the admin password, the user must obtain a challenge response token from One Identity support. For more information, see Support Kiosk.


CAUTION: To maximize security in the absence of a hardened appliance, restrict the access to the Safeguard virtual disks, the web management console, and the MGMT interface to as few users as possible. The Management web kiosk gives access to functions without authentication, such as pulling a support bundle and rebooting the appliance.

Security recommendations follow.

  • X0 hosts the public API and is network adapter 1 in the virtual machine settings. Connect this to your internal network.
  • MGMT hosts the web management console and is network adapter 2 in the virtual machine settings. This interface always has the IP address of Connect this to a private, restricted network accessible to administrators only, or disconnect it from the network to restrict unauthenticated actions such as rebooting or shutting down the appliance. The web management console is also available via the VMware console.

Once setup is completed, you can verify which of your NICs is MGMT and X0 by referring to the MAC address information found in Support Kiosk > Appliance Information > Networking for X0 and MGMT. For more information, see Support Kiosk.

Backups: virtual appliance and hardware appliance

To protect the security posture of the Safeguard hardware appliance, Safeguard hardware appliances cannot be clustered with Safeguard virtual appliances. Backups taken from a hardware appliance cannot be restored on virtual appliances and backups taken from a virtual appliance cannot be restored on a hardware appliance.

For more information, see Virtual appliance backup and recovery.

Upload and download

There is a web management console running on When you connect to the virtual appliance via the virtual display, the web management console is displayed automatically; however, upload and download functionality are disabled when connected this way.

You may choose to configure the networking of your virtual machine infrastructure to enable you to proxy to from your desktop. Connecting in this way will enable you to upload and download from the web management console.

CAUTION: Cloning and snapshotting are not supported and should not be used. Instead of cloning, deploy a new VM and perform Initial Setup. Instead of snapshotting, take a backup of the virtual appliance. Only the SPP backup and recovery functionality is supported (Virtual appliance backup and recovery).

Migrating the VM

VMware VMotion can be used for live migration of a virtual machine from one physical server to another.

Setting up the virtual appliance

The Appliance Administrator uses the initial setup wizard to give the virtual appliance a unique identity, license the underlying operating system, and configure the network. The initial setup wizard only needs to be run one time after the virtual appliance is first deployed, but you may run it again in the future. It will not modify the appliance identity if run in the future.

Once set up, the Appliance Administrator can change the appliance name, license, and networking information, but not the appliance identity (ApplianceID). The appliance must have a unique identity.

The steps for the Appliance Administrator to initially set up the virtual appliance follow.

Step 1: Make adequate resources available

The virtual appliances default deploy does not provide adequate resources. The minimum resources required are: 4 CPUs, 10GB RAM, and a 500GB disk. Without adequate disk space, the patch will fail and you will need to expand disk space then re-upload the patch.

Step 2: Deploy the VM

Deploy the virtual machine (VM) to your virtual infrastructure. The virtual appliance is in the InitialSetupRequired state.

Hyper-V zip file import and set up

If you are using Hyper-V, you will need the Safeguard Hyper-V zip file distributed by One Identity to setup the virtual appliance. Follow these steps to unzip the file and import:

  1. Unzip the Safeguard-hyperv-prod... zip file.
  2. From Hyper-V, click Options.
  3. Select Action, Import Virtual Machine.
  4. On the Locate Folder tab, navigate to specify the folder containing the virtual machine to import then click Select Folder.
  5. On the Locate Folder tab, click Next.
  6. On the Select Virtual Machine tab, select Safeguard-hyperv-prod....
  7. Click Next.
  8. On the Choose Import Type tab, select Copy the virtual machine (create a new unique ID).
  9. Click Next.
  10. On the Choose Destination tab, add the locations for the Virtual machine configuration folder, Checkpoint store, and Smart Paging folder.
  11. Click Next.
  12. On the Choose Storage Folders tab, identify Where do you want to store the imported virtual hard disks for this virtual machine?.
  13. Click Next.
  14. Review the Summary tab, then click Finish.
  15. In the Settings, Add Hardware, connect to Safeguard's MGMT and X0 network adapter.
  16. Right-click on the Safeguard-hyperv-prod... and click Connect... to complete the configuration and connect.
Step 3: Initial access

Initiate access using one of these methods:

  • Via a virtual display: Connect to the virtual display of the virtual machine. You will not be offered the opportunity to apply a patch with this access method. Upload and download are not available from the virtual display. Continue to step 3. If you are using Hyper-V, make sure that Enhanced Session Mode is disabled for the display. See your Hyper-V documentation for details.
  • Via a browser: Configure the networking of your virtual infrastructure to proxy on the virtual appliance to an address accessible from your workstation then open a browser to that address. For instructions on how to do this, consult the documentation of your virtual infrastructure (for example, VMWare). You will be offered the opportunity to apply a patch with this access method. Upload and download are available from the browser. Continue to step 3.

    IMPORTANT: After importing the OVA and before powering it on, check the VM to make sure it doesn't have a USB controller. If there is a USB controller, remove it.

Step 4: Complete initial setup

Click Begin Initial Setup. Once this step is complete, the appliance resumes in the Online state.

Step 5: Log in and configure Safeguard for Privileged Passwords
  1. If you are applying a patch, check your resources and expand the disk space, if necessary. The minimum resources are: 4 CPUs, 10GB RAM, and a 500GB disk.
  2. To log in, enter the following default credentials for the Bootstrap Administrator then click Log in.
    • User Name: admin
    • Password: Admin123

  3. If you are using a browser connected via, the Initial Setup pane identifies the current Safeguard version and offers the opportunity to apply a patch. Click Upload Patch to upload the patch to the current Safeguard version or click Skip. (This is not available when using the Safeguard Virtual Kiosk virtual display.)
  4. In the web management console on the Initial Setup pane, enter the following.
    1. Appliance Name: Enter the name of the virtual appliance.
    2. Host DNS Suffix: Enter the host DNS suffix name.
    3. Windows Licensing: Select one of the following options:
      • Use KMS Server: If you leave this field blank, Safeguard will use DNS to locate the KMS Server automatically. For the KMS Server to be found, you will need to have defined the domain name in the DNS Suffixes.

        If KMS is not registered with DNS, enter the network IP address of your KMS server.

      • Use Product Key: If selected, your appliance will need to be connected to the internet for the necessary verification to add your organization's Microsoft activation key.

    4. NTP: Complete the Network Time Protocol (NTP) configuration.
      • Select Enable NTP to enable the protocol.
      • Identify the Primary NTP Server IP address and, optionally, the Secondary NTP Server IP address.
    5. Network (X0): For the X0 (public) interface, enter the IPv4 and/or IPv6 information, and DNS Servers information. Directory or network scans are supported for IPv4 but not IPv6.
  5. Click Save. The virtual appliance displays progress information as it configures Safeguard, the network adapter(s), and the operating system licensing.
  6. When you see the message Maintenance is complete, click Continue.
Step 6: Access the web client

You can go to the virtual appliance's IP address for the X0 (public) interface from your browser.

Step 7: Change the Bootstrap Administrator's password

For security reasons, change the password on the Bootstrap Administrator User. For more information, see Setting a local user's password.For details, see the Safeguard for Privileged Passwords Administration Guide, Setting a local user's password.

Step 8. After clustering, change the trusted servers, CORS, and redirects setting

As a best practice, after you have created your Safeguard for Privileged Passwords cluster (or if just using a single VM), change the Trusted Servers, CORS and Redirects setting to the empty string or a list of values to integration applications you wish to allow. For more details, see the Safeguard for Privileged Passwords Administration Guide, Trusted Servers, CORS and Redirects.

View or change the virtual appliance setup

You can view or change the virtual appliance setup.

  • From the web management console, click Home to see the virtual appliance name, licensing, and networking information.
  • After the first setup, SPP updates and networking changes can be made via the web management console by clicking Setup.

Support Kiosk

An Appliance Administrator triaging a Hyper-V or VMware virtual appliance that has lost connectivity or is otherwise impaired can use the Support Kiosk even when the virtual appliance is in quarantine. For more information, see What do I do when an appliance goes into quarantine.What do I do when an appliance goes into quarantine in the Safeguard for Privileged Passwords Administration Guide.

It is recommended that terminal settings be 90 x 45 or larger. Smaller settings may result in a error like: Screen dimension to small.

When using the Windows Kiosk it is not possible to copy and paste. In Hyper-V it is possible to automate typing text from the keyboard, and using full ESX it may be possible to emulate keypresses via the API call PutUsbScanCodes().

  1. On the web management console, click Support Kiosk.
  2. Select any of the following activities:
    • Appliance Information

      This is read-only. You can re-run setup to change networking information.

    • Backups

      Allows you to download or copy existing backups from quarantined appliances, so long as the appliance is not rebooted.

      1. In order to gain access to any previously generated backups, perform the challenge response process.

      2. Once the challenge response process is successful, click Authorize Backup Downloads.

      3. The Backups page will display the backup as well as any previously authorized backups. You will only have 24 hours after the successful authorization to access the backups. The following options are available once a backup has been generated:

        • Delete Authorization: Click this link to delete the authorization granted by the challenge response process. Once deleted, you will be unable to access the backups page until a new challenge response has been successfully completed.

        • (Download): Click this button to download the backup.

        • (Copy to Share): Click this button to copy the backup to a share. You must provide the UNC path and login credentials.

    • Power Options
      You can reboot or shutdown the virtual appliance.
      1. Enter the reason you want to reboot or shutdown the virtual appliance.
      2. Click Reboot or Shutdown.
    • Admin Password Reset

      The Bootstrap Administrator is a built-in account to get the appliance running for the first time. The default credentials (admin/Admin123) should be changed once Safeguard is configured. If you lose the password, you can reset it to the default using the challenge response process below.

      Challenge response process

      1. In Full Name or Email, enter your name or email to receive the challenge question.
      2. Click Get Challenge.
      3. To get the challenge response, perform one of the following (see the illustration that follows).
        • Click Copy Challenge. The challenge is copied to the clipboard. Send that challenge to Safeguard support. Support will send back a challenge response that is good for 48 hours.
        • Screenshot the QR code and send it to Support. Support will send back a challenge response that is good for 48 hours.

          IMPORTANT: Do not reboot the machine during the challenge response process.

        • Use a QR code reader on your phone to get the challenge response.

      d. After the response is accepted, click Reset Password. Once the operation has completed, the password for the admin account will be defaulted back to Admin123.

    • Support Bundle
      A support bundle includes system and configuration information sent to One Identity Support to analyze and diagnose issues. You can download a support bundle or save the bundle to a Windows share location which you have already set up. To generate a support bundle:
      1. Select Include Event Logs if you want to include operating system events. Unless requested by support, it is recommended to leave this unchecked because it takes much longer to generate the support bundle.
      2. Create the support bundle using one of these methods:

        • If you are connected via the browser not the display, you can click Download, navigate to the location for the download, and click OK.
        • To copy the bundle to the share:
          1. Enter the UNC Path, Username, and Password.
          2. Select Include Event Logs, if appropriate.
          3. Click Copy To Share. A progress bar displays. The operation is complete when you see The bundle was successfully copied to the share.
    • Diagnostic package

      Appliance Administrators can execute a trusted, secure appliance diagnostics package to help solve issues with configuration, synchronization, and clustering, as well as other other internal challenges. The appliance diagnostics package is available from the web Support Kiosk, not the Serial Kiosk (Recovery Kiosk). The appliance diagnostics package can be used even when the appliance is in quarantine. To protect against external threats, Safeguard rejects illegitimate appliance diagnostics packages. The manifest file in the appliance diagnostics package lists criteria that may include the minimum Safeguard version, appliance ID, and expiration time-stamp UTC. New product code and database changes are not included in an appliance diagnostics package.

      1. To load for the first time, click Upload, select the file that has an .sgd extension, then click Open.
        • If the upload criteria is not met, the appliance diagnostics package is not uploaded and a message like the following displays: The minimum Safeguard version needed to run this diagnostic package is <version>.
        • If the upload is successful, the Diagnostic Package Information displays with a Status of Staged. Select Execute and wait until the Status changes to Completed.
      2. Once uploaded, you can:
        • Select Download Log to save the log file. Audit log entries are available through the Activity Center during and after execution and are part of the appliance history.
        • If the Expiration Date has not passed, you can select Execute to execute the appliance diagnostics package again.
        • Select Delete to delete the appliance diagnostics package, the associated log file, and stop any appliance diagnostics package that is running. Before uploading a different appliance diagnostics package, you must delete the current one because there can be only one appliance diagnostics package per appliance.
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