You can use ticketing that is not configured with an external ticketing system or integrate with an external ticketing system (such as ServiceNow or Remedy).

Tickets can be viewed in the Activity Center, Ticket # column.

Go to Ticket Systems:

  • web client: Navigate to External Integration > Ticket Systems.
Ticketing toolbar

Use these toolbar buttons to manage the ticketing systems defined to integrate with SPP.

  • Add: Add a new ticket system.
  • Remove: Remove the selected ticket system from SPP.
  • Edit: Modify the selected ticket system configuration.
  • Refresh: Update the list of ticket systems.
Setup and workflow

For set up and workflow details, see the following based on the ticketing you use: