Troubleshooting the Safeguard Desktop Player
Determine your Safeguard Desktop Player version
To find out which version of the Safeguard Desktop Player application you are using, complete one of the following.
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Start the Safeguard Desktop Player application, and on the opening screen, click
> About. This displays the version number of Safeguard Desktop Player and also the underlying adp application.
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Execute the following commands from the command line in the directory where Safeguard Desktop Player is installed:
Windows: adp.exe --version & player.exe --version
Linux: ./adp --version; ./player --version
Export transferred files from SCP, SFTP, and HTTP audit trail using the GUI
The following describes how to export the files that the user transferred in an SCP, SFTP, or HTTP session using the GUI.
To export the files that the user transferred in an SCP, SFTP, or HTTP session using the GUI
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Open the audit trail in the Safeguard Desktop Player application.
If the audit trail is encrypted, you need the appropriate decryption keys to open it. For details, see Replay encrypted audit trails.
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Click EXPORT > Export transferred files.
A Select folder dialog box pops up.
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Select the directory where you want to save the file(s). Click Choose.
Once the export process has completed, a FILES dialog box pops up, indicating the number of files exported in brackets and listing the files that have been exported.
.zat, .zatx, and .srs files are not opened automatically
On Linux, if you are not using a Desktop Manager (for example, GNOME, KDE, Unity), and you are installing the Safeguard Desktop Player with user privileges, registering the .zat, .zatx, and .srs files to the Safeguard Desktop Player might fail. To solve this problem, perform a system-wide installation (run the installer with sudo).