Understanding One Identity Safeguard for Privileged Sessions (SPS) RAID status
This section explains the possible statuses of the One Identity Safeguard for Privileged Sessions (SPS) RAID device and the underlying hard disks. SPS displays this information on the Basic Settings > High Availability page. The following statuses can occur:
-
Optimal: The hard disks are working as expected.
-
Degraded: One or more hard disk has reported an error, and might have to be replaced. For assistance, contact our Support Team.
-
Failed stripes: One or more stripes of data failed on the RAID device. It is possible that data loss occurred, but unfortunately there is no way to find out the extent of the data loss (if any).
-
If you have a single SPS node: You must reinstall SPS and restore the data from the latest backup. For details, see "One Identity Safeguard for Privileged Sessions Software Installation Guide" in the Installation Guide and Restoring One Identity Safeguard for Privileged Sessions (SPS) configuration and data. If you do not have backup, contact our Support Team.
-
If you have a high-availability SPS cluster: Shut the node down. Do NOT disconnect its HA interface. Reinstall the node (for details, see "One Identity Safeguard for Privileged Sessions Software Installation Guide" in the Installation Guide), power it on, then navigate to Basic Settings > High Availability, and click Join HA. For assistance, contact our Support Team.
-
-
Offline: The RAID device is not functioning, probably because several disks have broken down. SPS cannot operate properly in this case. For assistance, contact our Support Team.
Restoring One Identity Safeguard for Privileged Sessions (SPS) configuration and data
The following procedure describes how to restore the configuration and data of One Identity Safeguard for Privileged Sessions (SPS) from a complete backup, for example, after a hardware replacement.
|
|
Caution:
Do not enable audited traffic to SPS restoring the system backup is complete. During the restore process, the REST-based search might not function properly, since the data to search in might still be incomplete. |
To restore the configuration and data of SPS from a complete backup
-
Connect to your backup server and locate the directory where SPS saves the backups. The configuration backups are stored in the config subdirectory in timestamped files. Find the latest configuration file (the configuration files are called PSM-timestamp.config).
-
Connect to SPS.
If you have not yet completed the Welcome Wizard, click Browse, select the configuration file, and click Import.
If you have already completed the Welcome Wizard, navigate to Basic Settings > System > Import configuration > Browse, select the configuration file, and click Import.
-
Navigate to Policies > Backup & Archive/Cleanup. Verify that the settings of the target servers and the backup protocols are correct.
-
Navigate to Basic Settings > Management > System backup, click Restore now and wait for the process to finish. Depending on the amount of data stored in the backup, and the speed of the connection to the backup server, this may take a long time.
-
Navigate to SSH Control > Connections, and click Restore ALL. Repeat this step for other traffic types. Depending on the amount of data stored in the backup, and the speed of the connection to the backup server, this may take a long time.
VNC is not working with TLS
Some vendors may use custom protocol elements and TLS-encryption that do not have available documentation. As a result, these cannot be audited by One Identity Safeguard for Privileged Sessions (SPS). Regardless of vendors, only the custom features described in the RFC 6143 are supported. As for encryptions, only those completely TLS-encapsulated streams can be processed where the TLS encryption process was started before the VNC protocol handshake.
Configuring the IPMI interface from the BIOS after losing IPMI password
It may happen that you inadvertently lose the IPMI password of your One Identity Safeguard for Privileged Sessions (SPS). The following procedure describes how you can re-configure your SPS if you lose your IPMI password.
Prerequisites
To apply the procedure outlined here, you will need physical access to a monitor and keyboard.
To configure the IPMI interface from the BIOS after losing your IPMI password
-
Shut down SPS.
-
Unplug the SPS physical appliance's power cord.
-
Wait 30 seconds.
-
Replug the power cord.
-
Restart the appliance.
-
Press the DEL button when the POST screen comes up while the appliance is booting.
Figure 297: POST screen during booting
-
In the BIOS, navigate to the IPMI page.
-
On the IPMI page, select BMC Network Configuration, and press Enter.
Figure 298: IPMI page > BMC Network Configuration option
-
On the BMC Network Configuration page, select Update IPMI LAN Configuration, press Enter, and select Yes.
Figure 299: BMC Network Configuration page > Update IPMI LAN Configuration
-
Stay on the BMC Network Configuration page, select Configuration Address Source, press Enter, and select Static.
Figure 300: BMC Network Configuration page > Configuration Address Source
-
Still on the BMC Network Configuration page, configure the Station IP Address, Subnet Mask, and Gateway IP Address individually.
Figure 301: BMC Network Configuration page > Station IP Address, Subnet Mask, Gateway IP Address
-
Press F4 to save the settings, and exit from the BIOS.
About a minute later, you will be able to log in on the IPMI web interface.
