Adding new calls
When you add new calls, you report problem cases with different causes. For example, a call can be added for an employee who reports a problem or for products for which conditions of contact were specified. Even a device or workdesk associated with the problematic device, can play a part when adding a call.
To add a new call
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Open New Call.
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Enter a detailed description of the problem and select the affected product.
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Set the severity of the problem in Severity and select a cost center using Assign.
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Select an additional identity using Assign and click Save.
Call history
In the Call History view, you can see all placed calls.
NOTE: Use the check boxes at the top of the section to limit the calls shown.
To view a specific call
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Open Call history and select a call from the list.
In the details pane, there is more information about the call. You can subsequently change Severity, Description and Product entries on the Main Data tab.
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View the staff involved, status, and measures taken on the History tab.
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View attachments on the Attachments tab.
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Click Save.
Removing attachments
In the Call History menu, you can remove single files that have been added as attachments to a call.
To remove a file from a call's attachments
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Open Call history and select a call from the list.
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In the details pane, select the Attachments tab and click 
next to the file.
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Confirm the message with Yes.
This removes the file from the Attachments tab.
Discovering your statistics on the home page
Statistics are graphical summaries of the information pertaining to you. You can open your statistics on the home page taking your permissions into account.
NOTE: In earlier versions of the Web Portal, these statistics are located under Access Governance.
More statistics about managed organizations, system entitlements, business roles and system roles are available for managers in My Responsibilities.
The data on the home page is updated daily. You can customize the data you see on the dashboard by selecting the objects you want to include, and which statistics you want to show for each object. Checking your dashboard regularly can help you understand any issues that need addressing. For more information, see What statistics are available?.
Detailed information about this topic
