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One Identity Safeguard for Privileged Sessions 8.0 LTS - Administration Guide

Preface Introduction The concepts of One Identity Safeguard for Privileged Sessions (SPS)
The philosophy of One Identity Safeguard for Privileged Sessions (SPS) Policies Credential Stores Plugin framework Indexing Supported protocols and client applications Modes of operation Connecting to a server through One Identity Safeguard for Privileged Sessions (SPS) Archive and backup concepts Maximizing the scope of auditing IPv6 in One Identity Safeguard for Privileged Sessions (SPS) SSH host keys Authenticating clients using public-key authentication in SSH The gateway authentication process Four-eyes authorization Network interfaces High Availability support in One Identity Safeguard for Privileged Sessions (SPS) Versions and releases of One Identity Safeguard for Privileged Sessions (SPS) Accessing and configuring One Identity Safeguard for Privileged Sessions (SPS)
Cloud deployment considerations The Welcome Wizard and the first login Basic settings
Supported web browsers The structure of the web interface Network settings Configuring date and time System logging, SNMP and e-mail alerts Configuring system monitoring on SPS Data and configuration backups Archiving Cleaning up audit data Using plugins Forwarding data to third-party systems Starling integration
User management and access control
Login settings Managing One Identity Safeguard for Privileged Sessions (SPS) users locally Setting password policies for local users Managing local user groups Managing One Identity Safeguard for Privileged Sessions (SPS) users from an LDAP database Handling user names in User Principal Name (UPN) format Authenticating users to a RADIUS server Authenticating users with X.509 certificates Authenticating users with SAML2 Managing user rights and user groups Creating rules for restricting access to search audit data Displaying the privileges of users and user groups Listing and searching configuration changes
Managing One Identity Safeguard for Privileged Sessions (SPS)
Controlling One Identity Safeguard for Privileged Sessions (SPS): reboot, shutdown Managing One Identity Safeguard for Privileged Sessions (SPS) clusters Managing a High Availability One Identity Safeguard for Privileged Sessions (SPS) cluster Upgrading One Identity Safeguard for Privileged Sessions (SPS) Managing the One Identity Safeguard for Privileged Sessions (SPS) license Accessing the One Identity Safeguard for Privileged Sessions (SPS) console Sealed mode Out-of-band management of One Identity Safeguard for Privileged Sessions (SPS) Managing the certificates used on One Identity Safeguard for Privileged Sessions (SPS)
General connection settings HTTP-specific settings ICA-specific settings MSSQL-specific settings RDP-specific settings SSH-specific settings Using Sudo with SPS Telnet-specific settings VMware Horizon View connections VNC-specific settings Indexing audit trails Using the Sessions interface Advanced authentication and authorization techniques Reports The One Identity Safeguard for Privileged Sessions (SPS) REST API One Identity Safeguard for Privileged Sessions (SPS) scenarios Troubleshooting One Identity Safeguard for Privileged Sessions (SPS)
Network troubleshooting Gathering data about system problems Viewing logs on One Identity Safeguard for Privileged Sessions (SPS) Changing log verbosity level of One Identity Safeguard for Privileged Sessions (SPS) Collecting logs and system information for error reporting Collecting logs and system information of the boot process for error reporting Support hotfixes Status history and statistics Troubleshooting a One Identity Safeguard for Privileged Sessions (SPS) cluster Understanding One Identity Safeguard for Privileged Sessions (SPS) RAID status Restoring One Identity Safeguard for Privileged Sessions (SPS) configuration and data VNC is not working with TLS Configuring the IPMI from the BIOS after losing IPMI password Incomplete TSA response received
Using SPS with SPP Configuring external devices Using SCP with agent-forwarding Security checklist for configuring One Identity Safeguard for Privileged Sessions (SPS) Jumplists for in-product help Configuring SPS to use an LDAP backend Glossary

Upgrading a High Availability One Identity Safeguard for Privileged Sessions (SPS) cluster

The following describes how to upgrade a High Availability One Identity Safeguard for Privileged Sessions (SPS) cluster to a newer firmware version. One Identity recommends that you always use the latest maintenance release available.

 Caution:

If you have nodes with the Search Minion role configured, see Upgrading a High Availability One Identity Safeguard for Privileged Sessions (SPS) cluster to avoid a critical error.

 Caution:

When upgrading to a new major release (that is, to a new Feature Release or a new Long-Term Supported release), always follow the instructions of the How to upgrade to One Identity Safeguard for Privileged Sessions guide for that release, as it contains more detailed instructions (available at the Safeguard for Privileged Sessions Documentation page).

To upgrade a High Availability SPS cluster to a newer firmware version

  1. Navigate to Basic Settings > System > Firmwares.

  1. Upload the new firmware: Browse for the firmware .iso file and then click Upload.

    To read the Upgrade Notes of the uploaded firmware, click on the icon. The Upgrade Notes are displayed in a pop-up window.

  2. Click Test for the new firmware to check if your configuration can be upgraded to version 8.0 LTS. If the test returns any errors, correct them before continuing the upgrade process. If you encounter any problems, contact our Support Team.

    		 Caution:

    Proceed only if the upgrade test is successful.

  3. For the new firmware, select After reboot. This will activate the new firmware after reboot.

  1. Navigate to Basic Settings > High Availability, and verify that the new firmware is active on the secondary node. This might take a few minutes.

  2. In Basic Settings > High Availability > Other node, click Shutdown.

  3. Restart the primary node: click This node > Reboot.

    SPS attempts to boot with the new firmware. Wait for the process to complete.

  4. Login to the SPS web interface to verify that the primary node upgrade was successful.

    Navigate to Basic Settings > System > Version details, or check the system log for the version numbers SPS reports on boot. In case you encounter problems, you can find common troubleshooting steps in Troubleshooting.

  5. Use the IPMI to power on the secondary node.

    The secondary node attempts to boot with the new firmware, and reconnects to the primary node to sync data. During the sync process, certain services (including Heartbeat) are not available. Wait for the process to finish, and the secondary node to boot fully.

  6. Navigate to Basic Settings > High Availability and verify that the secondary node is connected, and has the same firmware versions as the primary node.

  7. Click Activate Slave to finish the upgrade process and verify HA functionality.

 Caution:

If you have nodes with the Search Minion role configured, the Search Minion nodes must be upgraded first during High Availability cluster upgrade. If you upgrade the Search Master node first, it is possible that a Search Minion node will create a legacy search database index before the init script on the Search Master creates a new one. In this case, the search database index will contain invalid schema mapping data, therefore as the High Availability cluster’s schema changes, the Search Minion nodes cannot push their documents into the search database, resulting in a critical error.

To avoid the critical error mentioned above, follow the method below to upgrade a High Availability SPS cluster with Search Minion nodes to a newer firmware version

  1. Set the Search Master node for upgrade so that it uses the newer firmware version for reboot. To do this, complete steps 1-11 of To upgrade a High Availability SPS cluster to a newer firmware version.
  2. Click Shutdown.
  3. Upgrade your Search Minion nodes one after the other, using the method in steps 1-2 above.
  4. Reboot the Search Master node, which will now boot with the newer firmware version.

With this method you detach the Search Minion nodes from the Search Master node and upgrade them separately before any other nodes. As a result, the whole High Availability cluster will use the newer firmware version after reboot.

If you have accidentally upgraded the Search Master node first and encounter this critical error, contact our Support Team.

Troubleshooting

If you experience any strange behavior of the web interface, first try to reload the page by holding the SHIFT key while clicking the Reload button of your browser to remove any cached version of the page.

In the unlikely case that One Identity Safeguard for Privileged Sessions (SPS) encounters a problem during the upgrade process and cannot revert to its original state, SPS performs the following actions:

  • Initializes the network interfaces using the already configured IP addresses.

  • Enables SSH-access to SPS, unless SPS is running in sealed mode. That way it is possible to access the logs of the upgrade process that helps the One Identity Support Team to diagnose and solve the problem. Note that SSH access will be enabled on every active interface, even if management access has not been enabled for the interface.

In case the web interface is not available within 30 minutes of rebooting SPS, check the information displayed on the local console and contact our Support Team.

Exporting the configuration of One Identity Safeguard for Privileged Sessions (SPS)

The configuration of One Identity Safeguard for Privileged Sessions (SPS) can be exported (for manual archiving, or to migrate it to another SPS unit) from the Basic Settings > System page. Use the respective action buttons to perform the desired operation.

You also have the option to export the configuration SPS into a local file using the console. For details, see Exporting and importing the configuration of One Identity Safeguard for Privileged Sessions (SPS) using the console.

Figure 129: Basic Settings > System — Exporting the SPS configuration

To export the configuration of SPS

  1. Navigate to Basic Settings > System > Export configuration.

  2. Select how to encrypt the configuration:

    • To export the configuration file without encryption, select No encryption.

      		 Caution:

      One Identity does not recommend exporting the SPS configuration without encryption, as it contains sensitive information such as password hashes and private keys.

    • To encrypt the configuration file with a simple password, select Encrypt with password and enter the password into the Encryption password and Confirm password fields.

      NOTE: SPS accepts passwords that are not longer than 150 characters and supports the following characters:

      • Letters A-Z, a-z

      • Numbers 0-9

      • The space character

      • Special characters: !"#$%&'()*+,-./:;<>=?@[]\^-`{}_|

    • To encrypt the configuration file with GPG, select GPG encryption. Note that this option uses the same GPG key that is used to encrypt automatic system backups, and is only available if you have uploaded the public part of a GPG key to SPS at Basic Settings > Management > System backup. For details, see Encrypting configuration backups with GPG.

  3. Click Export.

    NOTE: The exported file is a gzip-compressed archive. On Windows platforms, it can be decompressed with common archive managers such as the free 7-Zip tool.

    The name of the exported file is <hostname_of_SPS>-YYYMMDDTHHMM.config, the -encrypted or -gpg suffix is added for password-encrypted and GPG-encrypted files, respectively.

Importing the configuration of One Identity Safeguard for Privileged Sessions (SPS)

The configuration of One Identity Safeguard for Privileged Sessions (SPS) can be imported from the Basic Settings > System page. Use the respective action buttons to perform the desired operation.

You also have the option to import configuration of SPS from a local file using the console. For details, see Exporting and importing the configuration of One Identity Safeguard for Privileged Sessions (SPS) using the console.

Figure 130: Basic Settings > System — Importing the SPS configuration

 Caution:

It is not possible to import the configuration of an older major release (for example, 1.0) into a newer release (for example, 2.0).

To import the configuration of SPS

  		1.  Caution:

    Do not export or import configuration between a physical SPS deployment and a virtual one. Because of the differences and limitations between physical and virtual appliances, configure the virtual appliance from scratch to ensure proper functionality. When you migrate a virtual SPS to another one, you can export and import the configuration.

    Navigate to Basic Settings > System > Import configuration.

  2. Click Browse and select the configuration file to import.

  3. Enter the password into the Encryption password field and click Upload.

    NOTE: SPS accepts passwords that are not longer than 150 characters and supports the following characters:

    • Letters A-Z, a-z

    • Numbers 0-9

    • The space character

    • Special characters: !"#$%&'()*+,-./:;<>=?@[]\^-`{}_|

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