Request recipients can be notified when a request has been renewed. The email notification is sent immediately after approval for the renewal has been granted.
To set up the notification procedure
Enter the following data for the approval policy:
Mail template renewed: IT Shop request - Renewed
Employees can be notified when a product is replaced by another product on a fixed date. The request recipient is automatically notified by email once notification procedures are in place and the Change product task is run.
TIP:
To use different mail template than the default for this notification
Open the VI_ESS_PersonWantsOrg Send Mail Product Expires Soon process in the Designer.
Change the process properties in the pre-script for generating the UID_RichMail.
Select the Database > Save to database and click Save.
One Identity Manager supplies mail templates by default. These mail templates are available in English and German. If you require the mail body in other languages, you can add mail definitions for these languages to the default mail template.
To edit a default mail template
In the Manager, select the IT Shop > Basic configuration data > Mail templates > Predefined category.
You have the option to delegate all your responsibilities to one person in the Web Portal. If you have a lot of responsibilities, it is possible that not all the delegations are carried out. A delegator can send a notification to themselves if an error occurs.
To send a notification if bulk delegation fails
In the Designer, set configuration parameter QER | ITShop | MailTemplateIdents | InformRequestorAboutMassDelegationErrors.
By default, a notification using the Delegation - mass delegation errors occurred mail template is sent.
TIP: To use something other than the default mail template for these notifications, change the value of the configuration parameter in the Designer.
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