To delete a mail template
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In the Manager, select the IT Shop > Basic configuration data > Mail templates category.
The result list shows all the mail templates that can be used for IT Shop requests.
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Select the template in the result list.
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Click in the result list.
- Confirm the security prompt with Yes.
Set up customized processes to send more email notifications within a request. For detailed information, see the One Identity Manager Configuration Guide.
You can use following events for generating processes.
Table 80: PWOHelperPWO object events
DecisionRequired |
Creating a new request. |
Remind |
Sequence of reminder intervals. |
If you want to request products in the Web Portal, select the products you want from a service catalog and place them in the cart. The products remain in the cart until you send the request. You can save all the products in your cart or just individual ones in a request template so that you can reuse the products in the cart for future requests. You can add or delete products to request templates at anytime.
To use a request template
You can create request templates in the Web Portal and in the Manager. In the following you will learn how to set up request templates with the Manager. For more information about how to set up request templates in the Web Portal, see the One Identity Manager Web Designer Web Portal User Guide.
To edit a request template
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In the Manager, select the IT Shop > Request templates category.
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In the result list, select a request template and run the Change main data task.
- OR -
Click in the result list.
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Edit the request template's main data.
- Save the changes.
Detailed information about this topic