NOTE: This task is only available if the QER | ITShop configuration parameter is set.
A product can be replaced by another product at a specified time. All employees who have requested this product are notified by an email telling them to request a replacement product.
To replace a product with another one
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In the Manager, select the Accounting > Service items category.
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Select the product's service item to replace in the result list.
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Select the Change product task.
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Enter the following data:
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Expiry date: Date on which the product is replaced by a different product.
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Alternative product: Service item that can be requested instead.
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- Click OK.