Many requests go through a manual approval process in order to ensure the correct assignment of products. If the request requires approving or denying, the request classifies as pending and as approver you can make the approval decision. If you need more information to make an approval decision, you can submit an inquiry, add more approvers, or reroute the request.
If you are the approver of certain products and identities request these products, you can display the requests. Then you can make approval decisions about the pending requests (see Approving and denying requests).
You can also display request that you have placed that still need to be granted or denied approval by others.
In the menu bar, click Requests > Pending requests.
This opens the Pending Requests page.
(Optional) To display details of a pending request, click the request whose details you want to display.
To display your pending requests so that others can grant or deny approval.
Open the home page.
On the home page, click EXPLORE in the My Pending Requests tile.
This opens the Request History page and display requests that you have made but still need to be granted or denied approval by someone else (see Displaying request history).
You can display the history of request to get an overview of all the actions and approvals in a request's workflow.
To display an the history of a pending request
In the menu bar, click Requests > Pending requests.
On the Pending Requests page, click the request whose history you want to display.
In the View Request Details pane, click the Workflow tab.
You can display which entitlements are assigned to request recipients if the requests are granted approval.
To display entitlements of a pending request
In the menu bar, click Requests > Pending requests.
On the Pending Requests page, click the request whose entitlements you want to display.
In the View Request Details pane, click the Entitlements tab.
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