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Identity Manager 9.2 - Web Portal User Guide

General tips and getting started Managing reports Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you
Attestation
Managing attestations Pending attestations Displaying attestation history Managing attestation inquiries directed at you
Compliance Managing risk index functions Responsibilities
My responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing task delegations Ownerships
Managing data
Managing departments Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Appendix: Attestation conditions and approval policies from attestation procedures

Recalling inquiries about pending requests

If your issue with a request has become irrelevant, you can withdraw your inquiry. Once you have withdrawn the inquiry, the request reservation is also revoked and all the original approvers can approve the request again.

To withdraw and inquiry

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request that you inquired about.

  3. In the View Request Details pane, click Withdraw inquiry.

  4. (Optional) In the Withdraw Inquiry pane, in the Reason for your decision field, enter why you are withdrawing the inquiry.

  5. Click Save.

Related topics

Canceling reservations of pending requests

Once you have sent an inquiry about a request, the request is reserved for you (Hold status). As long as the request is reserved for you, only you or the chief approval team can make an approval decision about the request.

To release the request again for approval and to allow other approvers to edit it, you can revoke the reservation with the following actions:

To cancel a reservation

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request that you inquired about.

  3. In the View Request Details pane, click Cancel reservation.

  4. (Optional) In the Cancel Reservation pane, in the Reason for your decision, enter a reason for canceling the reservation.

  5. Click Save.

Related topics

Displaying answers to inquiries about pending requests

If the identity you sent an inquiry to has responded to it, you can view their answer in the workflow of the respective request.

To display an answer

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request that you inquired about.

  3. In the View Request Details pane, click the Workflow tab.

    In the workflow, the response is displayed under Answer.

Related topics

Displaying request history

You can display the request history to obtain an overview of all the products that you have requested for yourself or other identities, or to see the status of a current request.

To display the request history

  1. In the menu bar, click Requests > Request history.

    This opens the Request History page.

  2. (Optional) To control which requests are displayed, click (Filter) (see Filtering). For example, this allows you to show just pending requests (no approval decision yet made).

  3. (Optional) To display details of a request, click the request whose details you want to see.

Related topics
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