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Title
Error when launching Web Designer: “Root element is missing” -
Description
Error when launching Web Designer: “Root element is missing” -
Cause
This error can be due to the XML that the XMLTextReader is trying to parse not being valid, either the text is not valid XML or it is just a blank string.Web Designer is looking for a file ending with '_Preferences.xml'.If it doesn't exist there should be no issue, however if it does exist, the document will attempt to be parsed through an XML parser.The application checks a path such as: C:\Users\Administrator\AppData\Local\Temp\AETemp (replace Administrator with your account).In this path will be a file similar to: "WIN-HPDI3OG9H72__SQLLABINSTANCE__DellOneIdentityManagement_Preferences.xml". -
Resolution
Resolution:
Delete or Move the '_Preferences.xml'. file out of the directory, then try to open Web Designer again.