How to Enable and Collect IT Shop Logs (4342934)

1. On the server where the Identity Manager web portal is installed, navigate to C:\inetpub\wwwroot\IdentityManager\bin and open WebDesigner.ConfigFileEditor.exe to edit the web.config file located under C:\inetpub\wwwroot\IdentityManager:




2. Connect to the database:




3. Click to expand the "Log" section.  Enable the logging level as specified by Support.  "Trace" is used to gather verbose logging.  Support will normally request both the "Application log" and the "Database log":




Save the config file once logging has been enabled.  This will trigger a restart of the application pool.


4. After reproducing the issue, gather the required application and database logs from the C:\inetpub\wwwroot\IdentityManager\App_Data\Logs directory.  E.g.: