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Title
How to increase the web portal timeout duration? -
Description
To increase the amount of time before a user is automatically logged out of their IT Shop session, the web.config file for the web project will need to be manually modified. -
Cause
By default ASP.NET uses cookies to identify which requests belong to a particular session.
If cookies are not available, a session can be tracked by adding a session identifier to the URL.
To disable cookies, set sessionState cookieless="true". -
Resolution
Open the web.config file (e.g. C:\inetpub\wwwroot\IdentityManager) using a text editor and increase the timeout in the "sessionState" section to the desired amount of time, e.g.:
sessionState mode="InProc" stateConnectionString="tcpip=127.0.0.1:42424" sqlConnectionString="data source=127.0.0.1;Trusted_Connection=yes" cookieless="false" timeout="30"
(where the default is 20)