The "Send mail (query)" job freezes when the Employee (Person record) to be asked has no default email address configured. Then only "(<culture>)" is entered in the optional parameter, which leads to the SendMail process step failing.
This is a product defect (29695).
Correct generation conditions as follows:
"VI_ESS_PersonWantsOrg send question to person"
Generating Condition:
Value = Connection.GetConfigParm("QER\ITShop\MailTemplateIdents\QueryFromApprover") <> "" _
AndAlso values("address").ToString()<>""
"VI_ESS_PersonWantsOrg send answer to approver"
Generating Condition:
Value = Connection.GetConfigParm("QER\ITShop\MailTemplateIdents\AnswerToApprover") <> "" _
AndAlso $FK(UID_PersonHead).DefaultEmailAddress$ <> ""
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