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Title
Password Capture Agent error: "Service 'COMSysApp' is not available" -
Description
Password Capture Agent Error: "Service 'COMSysApp' is not available"
Fatal error:
System-Code: 1722 (0x6BA)
Working loop of thread 'CEnabler' ended unexpectly with error:
This worker thread's endless loop must be terminated due to the following incurable error:
Config could not be loaded:
Configuration: Connection to companion service failed:
Companion service could not connected:
Proof of requirements negativ:
Service 'COMSysApp' is not available! -
Cause
Product Defect 29088. The service ComSysApp is set to 'Manual' startup by default. -
Resolution
WORKAROUND
Changing the service ComSysApp to 'Automatic' startup resolves the problem.
It is also possible to set the correct dependencies for the One Identity Manager Password Capture Agent Service. With these dependencies, Windows will start other services before starting our service, and not stop services we are depending on.
For example, using the command line utility:
sc config "One Identity Manager Password Capture Agent" depend= RpcSs/EventSystem/COMSysApp
STATUS
Defect 29088 has been logged for this issue and is marked as resolved in versions 7.0.5, 8.0.3 and later. -
Change Request
29088