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Title
Unable to submit requests to IT Shop -
Description
Unable to submit requests to the IT Shop.
How does this affect me?
The problem manifests itself by not allowing any work to be submitted to the IT Shop or the shopping cart.
This problem only impacts customers running both One Identity Manager versions 8.1 or later and Microsoft SQL Server 2019 Compatibility Level 150.
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Resolution
One Identity has determined the root cause of this issue to be a change in the way certain versions of SQL 2019 handle SQL functions on Compatibility Level 150. To work around this, we have made changes to specific SQL functions in Identity Manager under Change Request 35882.
- One Identity recommends all customers using SQL 2019 with Identity Manager version 8.1.x please install hotfix Transport_OneIM8.1QER _#35882 available here.
- One Identity recommends all customers using SQL 2019 with Identity Manager version 8.2.x please install hotfix Transport_OneIM8.2QER _#35882 available here .
- One Identity recommends all customers using SQL 2019 with Identity Manager version 9.0 LTS Release to wait for the Cumulative Patch (OneIdentityManager.9.0.CU1) to be released in the near future. Please contact One identity Support for additional information regarding this.To install the applicable hotfix, please refer to knowledge article 4306320, How to apply Hotfixes . Steps to install a transport are available in the Installation Guide, e.g.: Importing transport packages with the Database Transporter.