Return
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Title
ServiceNow does not support on behalf requests -
Description
Currently, the application defaults the requester and recipient to the person who is logged into ServiceNow and does not support "On behalf" requests. For example: while creating a ticket from ServiceNow, the same "UID_Person" value is set for both the "UID_PersonInserted" and "UID_PersonOrdered" parameters.
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Cause
Enhancement request
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Resolution
WORKAROUND:
None
STATUS:
Enhancement request number 444615 has been submitted to the product team for consideration in a future release of Identity Manager.
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Change Request
444615