Intermittent latency with connection to Entra servers (4380056)

When an Entra ID domain is replicated between multiple data centers, a delay in replicating newly configured groups can cause problems with updating group memberships.

This can result in errors in the log like the following:

[ODataError]: Code: Request_ResourceNotFound - Message: Resource '0e09b705-9d59-429f-b226-b2045c093e28' does not exist or one of its queried reference-property objects are not present.

This is caused by changes to the group structures in the EntraID domain taking time to propagate between data centers before the groups can be updated. The biggest "problem" about this is that groups may be duplicated (i.e. created multiple times) while waiting for the data to propagate.

To work around this issue, it is recommended to configure the synchronization project as follows:

• add a second matching criteria (perhaps the name) to reduce the risk of multiple copies of the group being created.

• Set the retry of the job to a higher interval.

This is a workaround as the underlying issue is high latency in returning data from EntraID.

This has been implemented in version 10.0 LTS. If you are using version 9.2.x and are affected by this issue, please contact support and request hotfix 699358.