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Titolo
The QAS Control Center is crashing on startup. -
Descrizione
When starting the QAS Control Center it crashes even after reinstalling.
Problem signature:
Problem Event Name: APPCRASH
Application Name: QAS Control Center.exe
Application Version: 1.0.0.0
Application Timestamp: 4c2b927f
Fault Module Name: KERNEL32.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e041d1
Exception Code: e0434f4d
Exception Offset: 00000000000176fd
OS Version: 6.0.6002.2.2.0.18.10
Locale ID: 1033 -
Causa
This is caused by a corrupt installation of .NET framework SP1
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Risoluzione
RESOLUTION:
1 - Uninstall .NET 3.5 SP1
2 - Install a fresh .NET 3.5 SP1
TROUBLESHOOTING:
If the above does not resolve this issue please debug will need to be enable for further analysis:
1 - Open regedit
2 - Navigate to [HKEY_CURRENT_USER\Software\Quest Software\Authentication Services]
3 - Add the following keys:
REG_DWORD "LogLevel" with a value of 5 (This gives us debug level 5) REG_EXPAND_SZ "LogFile" with a value of a path to the log file. If enabled through CC this would be: C:\Users\Administrator\AppData\Local\Quest Software\Authentication Services\Logs
Revert:1. Change the registry REG_DWORD "LogLevel" to 0 which should stop the logging. You can also do the same using SAS control Center UI logging options.
One Identity does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry”: http://support.microsoft.com/default.aspx?kbid=256986.