Error: "Unauthorized access, access denied Exception by HRESULT: 0x80070005 (E_ACCESSDENIED)" on Windows asset (4263925)

Logs may show the error:

Error Unhandled exception

System.Management.ManagementException: Access denied 

...

   at Pangaea.Platform.Modules.Common.Windows.WindowsHelper.GetComputerName(String addressOrName, String funcUserName, String funcPassword, Int32 timeout, String& computerName) in D:\BuildAgent2\work\b953f43f68473332\Libs\Modules.Common.Windows\WindowsHelper.cs:line 78

 

OR

 

Warning Unauthorized access

System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

..

  at Pangaea.Platform.Modules.Common.Windows.WindowsHelper.GetComputerName(String addressOrName, String funcUserName, String funcPassword, Int32 timeout, String& computerName) in D:\BuildAgent2\work\b953f43f68473332\Libs\Modules.Common.Windows\WindowsHelper.cs:line 78

Sessions work without issue.

1/ If using Authentication Type "Password" ensure that the username of the Service Account Name set on the "Connection" tab, has been added in unqualified format (e.g. just administrator). 

2/ Ensure the password set on the service account in Safeguard matches the password set on the target system

3/ Ensure that the service account has the correct permissions on the target system

- A member of the local administrators
- Remote Enable permissions in the WMI CIMV2 namespace
- Enable Account permissions on the WMI CIMV2 namespace- COM Remote Security Activation

- Ensure (UAC) User Account Control is disabled for the service account:

When using a local (non domain) administrator that is not the inbuilt administrator, ensure the policy Computer Configuration | Windows Settings | Security Settings | Local Policies | Security Options | "User Account Control: Run all administrators in Admin Approval Mode option." is disabled. 

If using a local administrator that is the inbuilt administrator, ensure the policy Computer Configuration | Windows Settings | Security Settings | Local Policies | Security Options | "User Account Control: Admin Approval Mode for the Built-in Administrator account " is disabled

On Windows 2012 and above, both the UAC slider AND the local policy setting need to be set.

A reboot is required if UAC options are changed

More information on permissions is available here

4/ If using Authentication type Directory and usiing an AD accout. Ensure the AD service account is not disabled or locked. Validate the "Logon Hours" and correct and that "Log On To" is set to "All Computers".