When you send a request, it is automatically checked to see if it contains invalid products. You can also run this check before you submit the request. If necessary, you will be shown why specific product requests are invalid.
To check your shopping cart for invalid products
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In the menu bar, click Request > My Requests.
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On the My requests page, click Shopping cart.
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On the My Shopping Cart page, perform one of the following actions:
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Click Actions > Check shopping cart.
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Click Submit.
NOTE: If the check is successful, the request can be submitted.
If invalid products are found, the Request cannot be submitted dialog opens.
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(Optional) In the Request cannot be submitted dialog, click OK.
On the My Shopping Cart page, in the Status column, symbols and information are shown about the invalid products.
Table 20: Checking status Icon
Status
Request can be made.
Request violates a rule but can still be made.
This icon can also indicate that a mandatory product is missing.
Request cannot be made due to missing request permissions.
Or the product has already been assigned.
Advice
If the request verification is still pending, a message is shown in the details pane.
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In the list, click the invalid product.
In the details pane, the relevant message is displayed that gives you precise information about why you cannot request the product.
To remove all invalid products from the shopping cart
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In the menu bar, click Request > My Requests.
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On the My requests page, click the Shopping cart tile.
- On the My Shopping Cart page, perform one of the following actions:
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Click Submit.
NOTE: If the check is successful, the request can be submitted.
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Click Actions > Check shopping cart.
If invalid products are found, the Request cannot be submitted dialog opens.
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In the Request cannot be submitted dialog, click OK.
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Click Actions > Delete invalid requests.
- In the Delete invalid requests dialog, confirm the prompt with Yes.