You can add more products to requests.
To add more products to a request
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In the menu bar, click Request > Escalation.
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On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
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In the list, click the request to which want to add products to.
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In the details pane, click more > Show entire request.
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On the Request overview page, click Add items to this request.
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On the Request page, add the product you want to the shopping cart, edit the products in the shopping cart and send the request.