Once an SAP product has been assigned to an IT Shop shelf, it can be requested by the shop customers. To ensure the SAP product is requestable, further prerequisites need to be guaranteed.
- The SAPproduct must be labeled with the IT Shopoption.
- The SAP product must be assigned to a service item.
- The SAP product must be also labeled with Only use in IT Shop if the SAP product can only be assigned to employees using IT Shop requests. Then, the SAP product may no longer be assigned directly to hierarchical roles.
To add an SAP product to the IT Shop
- Select the SAP R/3 | Products category.
- Select the SAP product in the result list.
- Select the Add to IT Shop task.
- In the Add assignments pane, add the SAP product to the IT Shop shelves.
- Save the changes.
To remove an SAP product from individual IT Shop shelves
- Select the SAP R/3 | Products category.
- Select the SAP product in the result list.
- Select Add to IT Shop.
- In the Remove assignments pane, remove the SAP product from the IT Shop shelves.
- Save the changes.
To remove an SAP product from all IT Shop shelves
- Select the SAP R/3 | Products category.
- Select the SAP product in the result list.
- Select the Remove from all shelves (IT Shop) task.
- Confirm the security prompt with Yes.
- Click OK.
The SAP product is removed from all shelves by One Identity Manager Service. All requests and assignment requests are canceled along with the SAP product as a result.
For more detailed information about providing products in the IT Shop, see the One Identity Manager IT Shop Administration Guide.