Upgrade and installation instructions
The One Identity Safeguard for Privileged Sessions appliance is built specifically for use only with the One Identity Safeguard for Privileged Sessions software that is already installed and ready for immediate use.
To upgrade to One Identity Safeguard for Privileged Sessions6.9.3
For step-by-step instructions on upgrading to SPS6.9.3, see Upgrade Guide.
NOTE: Due to legal reasons, installation packages of the external indexer application will be available only from the SPS web interface. After SPS versions 6.4 and 6.0.3 are released, the installation packages will be removed from our website.
About feature releases
This is a feature release, which means that it will be supported for 6 months after the release date or 2 months after the release of a succeeding feature release (whichever date is later). It also means that if you are running a previous feature release (such as versions 6.1), you have 2 months to upgrade to version 6.9.3 if you want to keep running on a supported release.
For a full description of long-term-supported and feature releases, open the SPS product page on the Support Portal and navigate to Self Service Tools > Product Support > Product Life Cycle & Policies > Product Support Policies > Software Product Support Lifecycle Policy.
If you have a physical appliance based on MBX hardware
One Identity recommends you to upgrade to SPS6.9.3, if you are not running SPS on Pyramid hardware and any of the following is true:
NOTE: If you do not know the type of your hardware, see If you have a physical appliance based on Pyramid hardware.
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You wish to take advantage of any of the new features.
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You are running a previous feature release.
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You are OK with having to continuously upgrade to the latest feature release to remain supported.
We are releasing new feature releases approximately once every 2 months.
If you have a physical appliance based on Pyramid hardware
Do NOT upgrade to SPS6.9.3 if you are running SPS on Pyramid hardware:
Downgrading from a feature release
Do NOT downgrade from a feature release.
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Caution:
Downgrading from a feature release is not supported. If you upgrade from an LTS release (for example, 4.0) to a feature release (4.1), you have to keep upgrading with each new feature release until the next LTS version (in this case, 5.0) is published. |
Verify successful installation
Navigate to Basic Settings > System > Version details and verify that SPS is running version 6.9.3 of the firmware. If not, it means that the upgrade process did not complete properly and SPS performed a rollback to revert to the earlier firmware version. In this case, complete the following steps:
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Navigate to Basic Settings > Troubleshooting > Create support bundle and click Create support bundle.
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Save the resulting ZIP file.
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contact our Support Team and send them the file. They will analyze its contents to determine why the upgrade was not completed and assist you in solving the problem.
More resources
To obtain more information, read the technical documentation or consult the community:
Globalization
This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.
This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan. It supports bidirectional writing (Arabic and Hebrew). The release supports Complex Script (Central Asia – India, Thailand).
This release has the following known capabilities or limitations: OCR is limited to Nuance supported languages. No support for RTL languages.