You can use this workflow to configure the I Have a Passcode task for the Self-Service site. Users perform this task when they have forgotten their passwords and, at the same time, are not registered with Password Manager or have forgotten their answers to secret questions. In this case, they must obtain a temporary passcode from the Helpdesk before they can create or update Questions and Answers profiles and reset passwords.
The default configuration of this workflow is the following:
All activities available in the Legacy Self-Service and Password Manager Self-Service site workflows fall into the following categories: authentication, actions, and notifications.
Authentication activities are activities that provide different authentication options, for example, authentication with password or Questions and Answers profiles, or phone authentication.
The actions category includes activities that are core components of the Self-Service workflows, for example, Unlock Account, Edit Q&A Profile, and other activities.
Notification activities are activities that you can use to configure email notifications for users and administrators, and specify conditions under which the notifications should be sent.
The following sections describe the self-service activities and provide information about the settings specific to each activity.
Use this activity to display a CAPTCHA image on the Self-Service site and require users to enter the displayed characters before beginning a workflow. This feature provides enhanced protection against automated attacks.
This activity has the following settings:
Number of characters: Specify the number of characters that will be displayed on a CAPTCHA image.
Noise level: Select the noise level for a CAPTCHA image. The higher the level, the more difficult it will be to read the characters.
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