How to backup and restore One Identity Cloud Access Manager (CAM) (4285482)

This article describes how to perform a complete backup and restore of One Identity Cloud Access Manager.

In virtual environments such as VMWARE, you can take snapshots of the server as backups.  Please be sure to snapshot the entire CAM environment including Proxy servers, Secure Token Severs (STSs), and Database server.  

To backup Cloud Access Manager:

1 - On the Proxy host, backup the following configuration files:
<CAM_INSTALL>\bin\svc_in.bat
<CAM_INSTALL>\conf\server.xml
<CAM_INSTALL>\j2sdk\jre\lib\security\cacerts

Where <CAM_INSTALL> is the location where the Cloud Access Manager Proxy is installed. The default
location is C:\Program Files\Dell\Software\Cloud Access Manager Proxy.

2 - On the Database host, backup the following databases used by Cloud Access Manager:

CTAudit
CTData
CTSession

For database backup detail instruction please refer to the database vendor documentation.

To restore Cloud Access Manager from a backup:

1 - On the Proxy host, uninstall the Cloud Access Manager Proxy using the Uninstall a program option in the
Windows Control Panel.

2 - On the STS host, uninstall Cloud Access Manager using the Uninstall a program option in the Windows
Control Panel.

3 - On the Database host, restore the following databases used by Cloud Access Manager, making sure you
use a backup taken from the same version of CAM you wish to revert to:

CTAudit
CTData
CTSession

For database restore detail instruction please refer to the database vendor documentation.

4 - On the STS host, install the version of Cloud Access Manager you wish to revert to, making sure the
account name and hostname specified during the installation match those used during the original
installation.

5 - When the configuration wizard starts, specify the same password for the shared secret and built-in
admin account as used during the original configuration.

6 - When prompted to setup the database, specify the credentials and optionally the hostname for your
existing database.

7 - When prompted to install the proxy on the Proxy host, install the version of the Cloud Access Manager
Proxy that matches the Cloud Access Manager version on the STS host. Make sure you specify the same
hostnames and shared secret used during the original installation.

8 - On the Proxy host, restore the following configuration files:
<CAM_INSTALL>\bin\svc_in.bat
<CAM_INSTALL>\conf\server.xml
<CAM_INSTALL>\j2sdk\jre\lib\security\cacerts
Where <CAM_INSTALL> is the location where the Cloud Access Manager Proxy is installed. The default
location is C:\Program Files\Dell\Software\Cloud Access Manager Proxy.

9 - On the Proxy host, run the following commands from a command prompt for the new configuration to
take effect:
<CAM_INSTALL>\bin\svc_out.bat
<CAM_INSTALL>\bin\svc_in.bat
Where <CAM_INSTALL> is the location where the Cloud Access Manager Proxy is installed. The default
location is C:\Program Files\Dell\Software\Cloud Access Manager Proxy.

10 - Return to the STS host and continue with the Cloud Access Manager configuration wizard.

11 - Accept your existing proxy hostname and verify that the installation completes successfully.

12 - Verify that an admin user and regular user can login and use Cloud Access Manager as before.