How to gather Web Interface logging for Active Roles (4334302)

Diagnostic logging is one of the major troubleshoting options in Active Roles.

Various issues in Active Roles Web Interface sites can be analyzed with diagnostic logging.

Before beginning:

• Make sure to enable diagnostic logging only when it is possible to reproduce the issue.
• Reproduce the issue in Active Roles Web Interface with the diagnostic logging enabled.
• Disable diagnostic logging right after reproducing the issue. This will prevent the log file from overgrowing.
• Leaving any type of logging enabled will degrade system performance.

Log files location:

Once Active Roles Web Interface diagnostic logging is enabled, a separate diagnostic log file will be generated for each Active Roles web site in it's own subfolder at the following default path:

Active Roles 8.x: C:\Program Files\One Identity\Active Roles\8.x\Web\Public\Log

Active Roles 7.x: C:\Program Files\One Identity\Active Roles\7.x\Web\Public\Log

ActiveRoles Server 6.x: C:\Program Files\Quest Software\Quest One ActiveRoles\Web Interface 6.9\6.9.0\Public\Log\Default Web Site

Active Roles 7.x and later

To enable Active Roles Web Interface logging:

1. Open the Active Roles Configuration Center on the Active Roles Web Interface host
2. Select the Logging tab
3. Select the Web Interface component and click on the Modify button
4. Select the Turn on diagnostic log radio button and set the logging level to Verbose
5. Click OK

To disable Active Roles Web Interface logging:

1. Open the Active Roles Configuration Center on the Active Roles Web Interface host
2. Select the Logging tab
3. Select the Web Interface component and click on the Modify button
4. Select the Turn off diagnostic log radio button
5. Click OK

ActiveRoles Server 6.x:

To enable Active Roles Web Interface logging:

1. In Windows Explorer, navigate to the ActiveRoles Server installation folder which defaults to the following:
   C:\Program Files\Quest Software\Quest One ActiveRoles
2. In the installation folder, navigate to the following subfolder:
   C:\Program Files\Quest Software\Quest One ActiveRoles\Web Interface 6.9\6.9.0\Public
3. Locate the file named web.nlog and open it with the Windows notepad application
4. In the web.nlog file locate the tag: globalThreshold="Fatal"
5. Replace it with this tag: globalThreshold="Debug"
6. In the web.nlog file, locate the tag level="Fatal"
7. Replace it with this tag: level="Debug"
8. Save the changes
9. Restart Internet Information Services (IIS)

To disable Active Roles Web Interface logging:

1. In Windows Explorer, navigate to the ActiveRoles Server installation folder which defaults to the following:
   C:\Program Files\Quest Software\Quest One ActiveRoles
2. In the installation folder, navigate to the following subfolder:
   C:\Program Files\Quest Software\Quest One ActiveRoles\Web Interface 6.9\6.9.0\Public
3. Locate the file named web.nlog and open it with the Windows notepad application
4. In the web.nlog file locate the tag: globalThreshold="Debug"
5. Replace it with this tag: globalThreshold="Fatal"
6. In the web.nlog file, locate the tag level="Debug"
7. Replace it with: level="Fatal"
8. Save the changes
9. Restart Internet Information Services (IIS)