Accounts stuck in pending password reset state after upgrade to SPP 7.5 (4376331)

Accounts stuck in pending password reset state after upgrade to SPP 7.5

After upgrading to SPP 7.5, Accounts are being stuck in a "Pending Password Reset" state, requiring an Admin to select this request and manually close it. The user can then request a new password without error.

Users encountering this issue are creating two separate access requests for the same account, a password request and a session request.
- The Password access request policy has Change Password after check-in as enabled
- The Session access request policy option Change Password after check-in is NOT enabled

Password Change is skipped and not retried when Account is in use.

WORKAROUND:
1) Modify the session policy to enable Change password after check-in
or
2) Modify the session policy to allow password release with the session request so users don't have to have 2 separate access requests for password and session on the same account.

STATUS:
Change Request # 459662 will address this issue in a future release of SPP, subject to successful QA and product management approval.

459662