How to enable logging in Password Manager (103392)

How to enable logging in Password Manager

How to enable logging in Password Manager.

Logging for Password Manger is enabled in the Administration website (Admin site):

1. Launch the PMAdmin site
2. Select the General Setting tab
3. Select the Logging tab
4. Select Verbose Logging

By default, log files will be created in the following location:

C:\Windows\Temp

The location can be modified on the Logging page (see step 3 above).

There will be a log generated for the service and for each website being modified while logging is enabled:

• QPM.Service.Host_YYYY-MM-DD.log
• QPM.UI.Admin.MVC_YYYY-MM-DD.log
• QPM.UI.User.MVC_YYYY_MM_DD.log
• QPM.UI.Helpdesk.MVC_YYYY_MM_DD.log

NOTE: You do not want to have logging enabled when there is no issue to be captured.  Feel free to delete old log files if they are no longer required.

If the Admin site is not accessible, please follow these steps to enable it via registry.
1. Navigate to HKLM\Software\One Identity\Password Manager\Logging
2. Create the following string type keys (REG_SZ) for LogFolder and LogLevel
3. Set LogFolder = C:\Windows\Temp\
4. Set LogLevel = All

Please ensure the folder C:\Windows\Temp is already present and reproduce the issue.

logging

See screenshot attached for the logging location. For help with gathering “Secure Password Extension (SPE) Logs” please refer to KB 98432 “How to turn on SPE / Gina Logging in QPM 5.x” https://support.quest.com/password-manager/kb/98432 For help with gathering “Setup / Installation Logs” please refer to KB 138834 “How to Generate an Installation Log File” https://support.quest.com/password-manager/kb/138834